HR Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time ₱900,000 - ₱1,200,000 per year

Why You'll Love Working With Us

  • Competitive Salary & Annual Bonuses – Your hard work deserves great rewards.
  • Comprehensive HMO – Full coverage for you plus 1 FREE dependent.
  • Generous Meal Allowance – Stay fueled and focused every day.
  • 30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.
  • Growth & Engagement – Ongoing training, quarterly workshops, and monthly games with exciting prizes.
  • Fun, Supportive Culture – Celebrate wins and enjoy a workplace that values you.
  • Unlimited Coffee & Water – Keep refreshed and energized throughout the day.
  • 2 days weekly rest for a better work-life balance

Job Overview:

We are seeking an HR Customer Service Representative to join our team. This role provides front-line support for incoming HR and Recruitment queries, ensures calls and concerns are handled professionally, and assists with a variety of HR administrative tasks. The ideal candidate will have strong communication skills, customer service experience, and the ability to adapt quickly in a fast-paced environment.

Key Responsibilities:

  • Handle incoming calls and inquiries directed to the HR and Recruitment team with professionalism and a service-oriented approach.
  • Accurately log, track, and monitor calls, ensuring proper documentation and timely action from relevant team members.
  • Resolve or escalate queries as required and maintain follow-up until closure.
  • Prepare and maintain call logs, reports, and summaries highlighting key issues, trends, and resolutions.
  • Provide accurate and timely information to clients and candidates in line with company and client policies.
  • Perform administrative and clerical tasks to support HR and recruitment functions.
  • Enter and update data into HR and recruitment systems with a high level of accuracy.
  • Support ad hoc HR/recruitment tasks and special projects as assigned.
  • Collaborate closely with management and clients to ensure smooth HR service delivery.

Qualifications:

  • Bachelor's Degree in any field.
  • Minimum of 3 years' call center experience handling Australian clients.
  • Prior HR, recruitment, or administrative support experience is an advantage.
  • Familiarity with HR systems, database software, and call tracking tools is desirable.
  • Excellent English communication skills (verbal and written).
  • Strong interpersonal and customer service skills.
  • Ability to multitask, prioritize, and work under minimal supervision.
  • High attention to detail, with strong documentation and reporting skills.
  • Proficiency in MS Excel, Word, and adaptability with different platforms/systems.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, 7:00AM to 4:00PM

Company Overview:

Cybalink Solutionsis a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and drive transformative success in the construction, engineering, and resources industries Join us at Cybalink Solutions and be at the forefront of operational excellence.

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