Technical Support Specialist – IT Service Desk BPO
4 days ago
LOCATION: Centris QC (MANILA)
POSITION: Global IT Service Desk Analyst
WORK SET-UP: Pure Onsite
SCHEDULE: Night Shift / Shifting Schedule 24/7
START DATE: Urgent / ASAP
(JOB DESCRIPTION)
- Provide support to clients on 24/7 availability via phone, chat and email
- Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).
- Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
- Globally monitor, triage and escalate all system problems
- Assist with computer operations activities as required
- Provide support to remote users (using remote connectivity tools)
- Knowledge of incident management tools
(SALARY & BENEFITS)
- Earn as much as PHP 38,000 Basic Package
- Plus PHP 2,400 NTA
- 20% Night Diff.
- HMO Day 1 + (free dependents upon regularization)
- Performance based incentives
- Annual Increase/Appraisal
- Career Growth / Advance Development
(QUALIFICATIONS)
- At least HS Graduate
- Strictly with 1year of experience in GLOBAL IT SERVICE DESK / HELPDESK.
- Excellent Communication Skill with strong Service Desk background.
- Basic experience troubleshooting hardware, software & printers is a must
- Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
- Amenable to Work Onsite & START ASAP
(MEDIUM REQUIREMENTS)
- Diploma & TOR (proof of grades)
- SSS Employment Record
- Recent Pay-slip
- Government Number / IDs (SSS, Philhealth, Tin, Pag-ibig)
- COE from previous employer
- Active NBI Clearance
Job Types: Full-time, Permanent
Pay: Up to Php40,400.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please provide your active email and viber.
- What is your highest educational attainment?
- For how long is your BPO Voice experience?
- For how long is your BPO ITSD experience?
- Do you have any experience working with ServiceNow and Active Directory?
- What account or LOB are you handling right now in the BPO?
- Are you amenable to work ONSITE?
- Are you currently employed or unemployed?
- Can you start ASAP?
Work Location: In person
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