Technical Support Specialist – IT Service Desk BPO

4 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱50,000 per year

LOCATION: Centris QC (MANILA)

POSITION: Global IT Service Desk Analyst

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

  • Provide support to clients on 24/7 availability via phone, chat and email
  • Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).
  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
  • Globally monitor, triage and escalate all system problems
  • Assist with computer operations activities as required
  • Provide support to remote users (using remote connectivity tools)
  • Knowledge of incident management tools

(SALARY & BENEFITS)

  • Earn as much as PHP 38,000 Basic Package
  • Plus PHP 2,400 NTA
  • 20% Night Diff.
  • HMO Day 1 + (free dependents upon regularization)
  • Performance based incentives
  • Annual Increase/Appraisal
  • Career Growth / Advance Development

(QUALIFICATIONS)

  • At least HS Graduate
  • Strictly with 1year of experience in GLOBAL IT SERVICE DESK / HELPDESK.
  • Excellent Communication Skill with strong Service Desk background.
  • Basic experience troubleshooting hardware, software & printers is a must
  • Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
  • Amenable to Work Onsite & START ASAP

(MEDIUM REQUIREMENTS)

  • Diploma & TOR (proof of grades)
  • SSS Employment Record
  • Recent Pay-slip
  • Government Number / IDs (SSS, Philhealth, Tin, Pag-ibig)
  • COE from previous employer
  • Active NBI Clearance

Job Types: Full-time, Permanent

Pay: Up to Php40,400.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • For how long is your BPO ITSD experience?
  • Do you have any experience working with ServiceNow and Active Directory?
  • What account or LOB are you handling right now in the BPO?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

  • Technical Service Desk

    1 week ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱480,000 - ₱600,000 per year

    COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.Position: Technical Service Desk EngineerCompany Industry: BPO CompanyWork Location: Makati City (Full Onsite)Work Schedule: Shifting ScheduleSalary: Php 50,000...

  • IT SERVICE DESK ANALYST in BPO

    4 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱384,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

  • Service Desk Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines IT Group Pte Ltd Full time ₱216,000 - ₱648,000 per year

    The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

  • IT Service Desk Analyst- BPO

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Service Desk

    4 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱480,000 - ₱600,000 per year

    Pay: ₱30, ₱50,000.00 per monthJob description:Job descriptionBachelors degree in IT, CS, or any Computer related courses only3 years of experience as Technical / Helpdesk /3 years of experience in CITRIX/ CLOUDExperience in handling Infrastructure (network & servers) and Application (system, application and cloud) issuesFollow ITIL Practices (Incident &...

  • IT Service Desk Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱456,000 per year

    IT SERVICE DESK – HIRING NOWLocation: Eton Centris, Quezon CityQUALIFICATIONS:At least HS/SHS Graduate3+ years IT Service Desk experience in a BPO Voice International AccountHands-on experience with ServiceNow, Active Directory, and TroubleshootingCan start ASAPOFFER / PERKS:Up to ₱38,000 Basic Salary₱2,400 Non-Taxable Allowance₱25,000 Sign-On...

  • Service Desk Support Engineer – Global IT

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 - ₱484,800 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • Information Technology Service Desk Team Lead

    4 days ago

    Quezon City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time $40,000 - $60,000 per year

    Job Title: Service Desk Team LeadWe are seeking aService Desk Team Leadwith strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...

  • IT Service Desk

    4 days ago

    Quezon City, National Capital Region, Philippines Nezda Global PH Full time ₱480,000 per year

    URGENT HIRING: IT SERVICE DESK2 Interviews Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 2025Qualifications.At least a High School GraduateMinimum of 2 years IT Service Desk experience in an international/BPO settingProficient in ServiceNow and...