Technical Service Desk

3 hours ago

Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱480,000 - ₱600,000 per year

COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.

  • Position: Technical Service Desk Engineer
  • Company Industry: BPO Company
  • Work Location: Makati City (Full Onsite)
  • Work Schedule: Shifting Schedule
  • Salary: Php 50,000 Gross
  • Work Set-Up: Full Onsite

JOB REQUIREMENTS:

  • Bachelor's Degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in Service Desk or Technical Support roles
  • Strong knowledge of Networking (DHCP, DNS, Gateway configuration)
  • Excellent communication skills for global customer support
  • CCNA certification is an advantage

JOB RESPONSIBILITIES:

  • Act as the first point of contact for technical issues and service requests
  • Troubleshoot and resolve hardware, software, and network-related concerns
  • Configure and maintain gateway/network appliances
  • Document issues and resolutions systematically
  • Communicate clearly and confidently with global clients

RECRUITMENT PROCESS (Online)

  • HR Interview
  • Technical Assessment (Live Troubleshooting)
  • Hiring Manager Interview (Same day)
  • Job Offer

Job Types: Full-time, Permanent

Pay: Php50,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Has knowledge of Networking (DHCP, DNS, Gateway configuration)
  • Has BPO experience

Education:

  • Bachelor's (Required)

Experience:

  • Service Desk or Technical Support roles: 2 years (Required)

License/Certification:

  • CCNA (Preferred)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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