
Technical Service Desk
2 days ago
COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.
- Position: Technical Service Desk Engineer
- Company Industry: BPO Company
- Work Location: Makati City (Full Onsite)
- Work Schedule: Shifting Schedule
- Salary: Php 50,000 Gross
- Work Set-Up: Full Onsite
JOB REQUIREMENTS:
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in Service Desk or Technical Support roles
- Strong knowledge of Networking (DHCP, DNS, Gateway configuration)
- Excellent communication skills for global customer support
- CCNA certification is an advantage
JOB RESPONSIBILITIES:
- Act as the first point of contact for technical issues and service requests
- Troubleshoot and resolve hardware, software, and network-related concerns
- Configure and maintain gateway/network appliances
- Document issues and resolutions systematically
- Communicate clearly and confidently with global clients
RECRUITMENT PROCESS (Online)
- HR Interview
- Technical Assessment (Live Troubleshooting)
- Hiring Manager Interview (Same day)
- Job Offer
Job Types: Full-time, Permanent
Pay: Php50,000.00 per month
Benefits:
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Has knowledge of Networking (DHCP, DNS, Gateway configuration)
- Has BPO experience
Education:
- Bachelor's (Required)
Experience:
- Service Desk or Technical Support roles: 2 years (Required)
License/Certification:
- CCNA (Preferred)
Willingness to travel:
- 100% (Required)
Work Location: In person
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