E-Commerce Associate

3 days ago

Bonifacio Global Metro Manila, Philippines TKG Lifestyle Inc. Full time ₱300,000 - ₱450,000 per year

We are seeking a motivated and detail-oriented E-Commerce Associate to support our Ecommerce Manager in running the daily operations of our online store. This role will contribute to product management, order fulfillment, customer service, and campaign execution, helping ensure that our ecommerce business runs smoothly and efficiently.

Product Management

  • Assist with uploading and updating product listings, images, and pricing across ecommerce platforms.
  • Maintain accurate and consistent product content in line with brand standards.

Order & Inventory Support

  • Monitor and process customer orders to ensure timely and accurate fulfillment.
  • Coordinate with warehouse and retail teams on stock levels and allocations.
  • Track and report any inventory or order discrepancies.

Customer Assistance

  • Support customer inquiries related to orders, returns, and product details.
  • Provide timely and professional responses, escalating issues when necessary.

Campaign & Marketing Support

  • Assist in setting up and running e-commerce promotions, sales campaigns, and product launches.
  • Update website content such as banners, landing pages, and promotional messages.
  • Coordinate with the marketing team on online campaigns, newsletters, and social initiatives.

Reporting & Analysis

  • Help prepare regular sales and performance reports.
  • Provide data-driven insights and suggest improvements to enhance the online customer experience.

General Administrative Tasks

  • Support the Ecommerce Manager with day-to-day operational and administrative needs.
  • Stay up to date with ecommerce trends, tools, and best practices.

Job Qualifications:

  • Bachelor's Degree in Business, Marketing, Communications, or related field (fresh graduates welcome)
  • Internship or some exposure to ecommerce, retail, or digital marketing is a plus
  • Comfortable with ecommerce platforms (Shopify, Lazada, Shopee) and basic Excel/Google Sheets
  • Detail-oriented, organized, and eager to learn
  • Good communication skills and a customer-focused mindset
  • Team player with an interest in ecommerce and online shopping trends

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