Junior Manager

4 days ago

Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time ₱900,000 - ₱1,200,000 per year

The Loyalty Assistant / Junior Manager supports both the operational and strategic aspects of Smart Infinity's Loyalty & Retention programs. This role manages documentation, coordinates with internal and external stakeholders, executes member engagement initiatives, and contributes insights to enhance loyalty strategies and program effectiveness.

About the Role

This role manages documentation, coordinates with internal and external stakeholders, executes member engagement initiatives, and contributes insights to enhance loyalty strategies and program effectiveness.

Responsibilities

  • Partnership & Documentation Management
  • Handle contracts, invoices, and compliance coordination.

  • Track partner performance and renewal cycles.

  • Stakeholder Coordination

  • Liaise with internal teams and external partners.

  • Consolidate feedback for program improvement.

  • Program Execution

  • Support campaign rollouts, approvals, and member engagement activities.

  • Monitor campaign adoption and member feedback.

  • Strategic Contribution

  • Provide performance reports and ROI analysis.
  • Recommend enhancements and monitor competitor programs.

Qualifications

  • 2–5 years experience in marketing operations, account management, partnerships, or loyalty programs.
  • Strong organizational and project management skills.
  • Analytical mindset, able to interpret partner data and member feedback into insights.
  • Excellent communication and stakeholder coordination skills.
  • Proficiency in MS Office / Google Workspace; experience with CRM or campaign management platforms is an advantage.

Required Skills

  • Strong organizational and project management skills.
  • Analytical mindset, able to interpret partner data and member feedback into insights.
  • Excellent communication and stakeholder coordination skills.
  • Proficiency in MS Office / Google Workspace; experience with CRM or campaign management platforms is an advantage.

Preferred Skills

  • Experience with CRM or campaign management platforms is an advantage.

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