Operations & Customer Support Administrator
7 days ago
Position:
Operations & Customer Support Administrator
Location:
Eastwood, Quezon City
Work Setup & Shift:
Hybrid | Dayshift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As An Operations & Customer Support Administrator, You Will
- Manage daily administrative tasks, including CRM updates and data entry
- Handle incoming and outgoing phone calls professionally and efficiently
- Provide customer service support by responding to inquiries and resolving issues
- Schedule appointments, coordinate with technicians, and ensure Ɵmely service delivery
- Educate customers about services, policies, and processes
- Liaise with technicians and other team members to ensure smooth operaƟons
- Assist in process documentaƟon and conƟnuous improvement initiatives
What You Need:
Non-negotiables
- Strong organisaƟonal and administraƟve skills
- Excellent verbal and wriƩen communicaƟon skills
- Proficiency in CRM systems, G-Suite, and MicrosoŌ Office Suite
- Ability to mulƟtask and prioriƟse workload efficiently
- Strong problem-solving and decision-making skills
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%
For more information, visit
Terms & conditions apply.*Terms & conditions apply
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