Contact Center Specialist

2 weeks ago

Clark Freeport Zone, Philippines VENTRA Health Full time ₱228,000 - ₱336,000 per year

About Us

  • Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities

Job Summary

  • The Contact Center Specialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs

Essential Functions and Tasks

  • Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes
  • Ensures proper documentation, recording, and closure of issues
  • Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests
  • Performs special projects and other duties as assigned

Education and Experience Requirements

  • College Level (at least finish second year second semester with school credentials) or College Graduate
  • One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred)

Job Type: Full-time

Pay: Php19, Php28,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Ability to commute/relocate:

  • Clark Freeport Zone: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Willing to work Onsite? (Clark Pampanga)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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