Contact Center Associate

5 days ago

Clark Freeport Zone, Philippines Viking Cloud Full time ₱25,000 - ₱30,000 per year

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform, the industry's largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it's not just about technology. It's about transacting business and delivering an exceptional customer experience every day, without fail. That's the measurable value we deliver. And that's what we call, Business Uninterrupted.

Responsibilities

· Deliver an excellent level of customer service on all customer interactions.

· Working as part of a team, in line with company priorities.

· Achieve targets - Achieve daily/weekly/monthly KPI's set out by the business to support our customer's needs

· Be part of a team striving towards growing our business.

· Product Awareness - Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.

· Undertake additional tasks as necessary based upon business needs.

Qualifications

· At least 1 year experience in a customer service environment (preferably in a call centre environment)

· Sales experience required

· Active listener who communicates purposefully and confidently

· Team player with a positive outlook, who enjoys working in sales and customer services environments

· Strong attention to detail and the ability to multi-task

· A passion for tech and software products.

· Strong decision-making and problem-solving skills

· Ability to work flexible shifts, adhering to agreed schedules

· Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

Excellence in the English Language – written and spoken

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • Call Center Representative: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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