Sales Trainer

Job Description

• Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities

Accomplish weekly deliverables, such as:

• Coaching compliance inclusive of RCAs and action Plans.
• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal attendance tool
• Provide ideas that can help the client improve their product, business, processes and/or policies
• Present Team Performance to Clients in as needed basis
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
• Set up accountability discussions on attendance and performance challenges
• Report potential red flag on employee retention and partner with Operations Manager on stay interviews
• Keep employees in the loop for any internal and external updates
• Have Team participate on Site and Program employee engagement activities o iv. Come up with Team level mini engagement activities to hype morale

Qualifications

Our most successful candidates will have:

• 2 years experience as a sales coach
• 2 years' experience conducting customer care and or sales with business customers in a contact center environment
• Strong computer skills and knowledge of systems like SalesForce, Microsoft Products, GSuite.
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Job Type: Full-time

Pay: Up to Php38,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Current and Expected Salary

Education:

• Bachelor's (Preferred)

Experience:

• Management: 1 year (Preferred)

Work Location: In person