Help Desk Team Lead

3 hours ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time $30,000 - $40,000 per year

Location: City net, Mandaluyong (near MRT Shaw station)

Work Arrangement: Fully On-Site and Shifting schedule

A Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.

Key Responsibilities:

  • Lead and supervise service desk staff, ensuring optimal performance and adherence to KPIs.

  • Ensure timely resolution of incidents and requests within agreed SLAs.

  • Maintain high standards of customer service and act as an escalation point for complex issues.

  • Support staff development through coaching, mentoring, and training initiatives.

  • Monitor metrics and generate performance

  • Identify areas for improvement and implement best practices to enhance service desk efficiency.

  • Software Help Desk Technician

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines ClinicMind Full time ₱15,000 - ₱30,000 per year

    ClinicMind is a Health IT and Revenue Cycle Management company a US-based parent company. ClinicMind offers cloud-based medical practice management software, including Electronic Healthcare Records, and Revenue Cycle Management Services. We are looking for Help desk support specialists to provide technical assistance and support related to ClinicMind...

  • Service Desk-TEAM LEADER

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱250,000 - ₱500,000 per year

    Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...

  • Help Desk

    2 weeks ago

    Makati City, National Capital Region, Philippines ScalableOS Full time ₱250,000 - ₱500,000 per year

    This is a remote position.SUMMARYThe Help Desk/Desktop Support Technician acts as the first point of contact for end-user support requests, delivering hardware, software, and network troubleshooting and assistance. The role supports daily IT operations for multiple clients, managing incidents and service requests with professionalism, accurate documentation,...

  • Technical Support Help Desk

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱240,000 - ₱400,000 per year

    Location: City net, Mandaluyong (near MRT Shaw station) Work Arrangement: Fully On-Site and Shifting scheduleFor the Service Desk/Helpdesk/ IT Support position, you will be handling clients from different countries like US, Latin America and EMEA regions.For this position, You'll serve as the first point of contact for users experiencing hardware or software...

  • ITIL-Certified Service Desk Supervisor

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

  • Service Desk Team Lead

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

  • IT Service/Help Desk

    5 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱480,000 - ₱600,000 per year

    IT Service Desk | Up to 40,000 salary package + 20% Night pay | 25,000 SOB Benefits:20% Night DifferentialHMO on Day 1 + 1 Free Dependent₱25,000 Signing/Stay-On BonusCandidates must submit a one-month payslip or employment contract from their previous job. Work Schedule:Shifting schedule (24x7 operations) Start Date:November 14, 2025 Experience &...

  • Service Desk Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Analyst

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱40,000 - ₱60,000 per year

    Job Title: Service Desk AnalystJob Description:-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.-Typically provides technical support to external customers.-Applies basic diagnostic techniques to identify problems, investigate causes and...

  • Junior Help Desk Support

    1 week ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱300,000 - ₱450,000 per year

    Job Summary:We are looking for a motivated Junior Help Desk Support to join our IT support team. This is an excellent opportunity for recent graduates or entry-level professionals to kickstart their IT career while gaining hands-on experience in both helpdesk support and cloud-based infrastructure.Responsibilities:Respond to user inquiries and helpdesk...