ITIL-Certified Service Desk Supervisor

We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleKey ResponsibilitiesSupervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...

This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

What success looks like in this role:Monitors the ticket queue allocation, execution and resolution status.Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.Ensures provision of end-to-end support to address identified and potential issues.Leads the service team...