Technical Support Help Desk

Job Summary:We are looking for a motivated Junior Help Desk Support to join our IT support team. This is an excellent opportunity for recent graduates or entry-level professionals to kickstart their IT career while gaining hands-on experience in both helpdesk support and cloud-based infrastructure.Responsibilities:Respond to user inquiries and helpdesk...

This is a remote position.SUMMARYThe Help Desk/Desktop Support Technician acts as the first point of contact for end-user support requests, delivering hardware, software, and network troubleshooting and assistance. The role supports daily IT operations for multiple clients, managing incidents and service requests with professionalism, accurate documentation,...

Functional Overview:As a Service Assurance Analyst (NOC), you will play a critical role in the proactive monitoring, resolution, and escalation of complex technical incidents across network, infrastructure, and application services. You will act as the escalation point for Tier I analysts and ensure service performance issues are swiftly resolved or...

Key Responsibilities and DutiesThe duties of a Technical Support Assistant typically focus on direct support, troubleshooting, and system maintenance.Troubleshooting and Customer SupportRespond to Inquiries: Answer and respond to technical support requests via phone, email, chat, or in-person.Troubleshoot Issues: Diagnose and resolve basic to intermediate...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...

Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

What You'll DoSupport member and customer data systems to make sure information is always up to date and accurate.Handle data requests and small fixes on mainframe screens and related tools.Use SQL to check, review, and validate data as needed.Monitor and troubleshoot basic application or data issues with the AMS support team.Work with internal teams to...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleFor the Service Desk position, you will be handling clients from different countries like US, Latin America and EMEA regions.For this position, You'll serve as the first point of contact for users experiencing hardware or software issues.Your key...