Technical Support

2 days ago

Fort Bonifacio, National Capital Region, Philippines Systemantech Full time ₱204,000 - ₱216,000 per year

A JR Desktop Support Engineer monitors and maintains the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

QUALIFICATION REQUIREMENTS:

  • Bachelor's Degree in Information Technology, Computer Science or Engineering (Computer/Telecommunication/Electronic) or any related field.
  • Must have at least 6 months of work experience in Information Technology configuring, deploying, installing, troubleshooting and repairing the network infrastructure
  • Has technical knowledge of operation and functioning of Windows Operating Systems.
  • Proficient in hardware/software installation troubleshooting / repair of desktop.
  • Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
  • Knowledge in managing Local Area and Wide Area Networks including, but not limited to Core LAN/VLAN Switches, Network Monitoring System (NMS), Telecommunication Backhauls and Remote Sites IP-VPN.
  • Experience in providing effective customer service
  • Knowledge in Computer fundamentals: Desktop, Peripherals, OS, MS Office, Open Office

MAIN RESPONSIBILITIES:

  • Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
  • Diligently attends to assigned tickets and provides support within the specified SLAs.
  • Regularly updates on the status of assigned service request or incident.
  • Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
  • Responsible for formatting/cloning of PC, Desktop, Laptops.
  • Network connection configuration, testing and basic troubleshooting.
  • Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
  • Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
  • Performs other relevant tasks that may be assigned from time to time.

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • What is your estimated travel time to BGC, Taguig?
  • For faster processing of your application, kindly provide your Viber account.

Work Location: In person

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