Client Success Tool Administrator

1 day ago


Fort Bonifacio, National Capital Region, Philippines Tyler Technologies Full time ₱900,000 - ₱1,200,000 per year
Responsibilities
  • Gainsight Administration: Serve as the primary system administrator for the Gainsight platform. Handle all aspects of configuration, including creating and managing rules, playbooks, surveys, journey orchestrator, reports, and dashboards.
  • System Optimization: Proactively identify opportunities to improve and enhance the Gainsight environment. Implement and test new features and functionalities to support the evolving needs of the Client Success team.
  • Data Management & Integrity: Manage the integration of Gainsight with our Microsoft Dynamics 365 CE and other data sources. Ensure data accuracy, build and maintain data models, and troubleshoot any data-related issues to maintain a single source of truth. Take ownership of our Power BI reports.
  • User Support & Enablement: Provide training and ongoing support to the Client Success team to ensure they are effectively utilizing the platform. Develop documentation, training materials, and best practice guides for end-users.
  • Reporting & Analytics: Develop and maintain reports and dashboards to track key customer health metrics and team performance. Translate business requirements into technical specifications and deliver actionable insights to leadership.
  • Strategic Collaboration: Partner with cross-functional teams, including Client Success, Sales, Support, Implementation, and Development, to understand their needs and translate them into effective solutions within Gainsight.
Qualifications
  • Required Experience: 2+ years of hands-on experience as a Gainsight Administrator (NXT).
  • Certification: Gainsight NXT Administrator (Level 3) certification is a major plus.
  • CRM Knowledge: Deep understanding of CRM platforms, particularly Microsoft Dynamics, and how they integrate with Gainsight.
  • Technical Skills: Strong understanding of data management principles, data structures, and business intelligence concepts. Ability to build complex rules, Power BI reports, and Azure Data Lake Models.
  • Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
  • Communication: Strong communication and interpersonal skills, with the ability to train and support non-technical users.
  • Education: Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent practical experience.


  • Fort Bonifacio, National Capital Region, Philippines UPTC Full time ₱1,500,000 - ₱3,000,000 per year

    Key ResponsibilitiesInstall, configure, and maintain Oracle and MSSQL databases.Ensure database uptime, performance, and security are within SLA targets.Perform backup, recovery, and regular maintenance activities.Troubleshoot and resolve database-related issues and outages.Monitor and optimize system performance through proactive tuning and resource...


  • Fort Bonifacio, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    Must Have:Bachelor's Degree in Computer Science, Information Technology or any related course.- Minimum of 2 years of hands-on experience in Oracle Database Administration.- Minimum of 2 years of hands-on experience in MSSQL Database Administration.- Must have solid experience in performance tuning and goldengate.Effective troubleshooting skills to diagnose...


  • Fort Bonifacio, National Capital Region, Philippines GFL Metro Communities Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Qualifications:Bachelor's Degree in Business Administration / Real Estate Management3-5 Years Experience in Sales Support Admin (Real Estate)Proficient in MS OfficeStrong Organizational and Multitasking SkillsExcellent Written and Verbal Communication SkillsTeam Player with Positive AttitudeMust be willing to work in BGC, Taguig CityJob...


  • Fort Bonifacio, National Capital Region, Philippines WTW (ex Gras Savoye) Full time ₱900,000 - ₱1,200,000 per year

    QualificationsAbility to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pensionbenefit plansAbility to complete Willis Towers Watson Benefits Systems Administrator training programStrong analytical and problem-solving skillsStrong knowledge of Microsoft Office tools including Outlook, Excel and WordWork the...


  • Fort Bonifacio, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Qualifications:Bachelor's Degree in Computer Science, Information Technology or any related course.Minimum of 10 years of hands-on experience in Oracle Database Administration.Minimum of 10 years of hands-on experience in MSSQL Database Administration.Effective troubleshooting skills to diagnose and resolve database-related issues.Good to Have:Familiarity...


  • Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time ₱1,200,000 per year

    QualificationsMust Have:Bachelor's Degree in Computer Science, Information Technology or any related course.Minimum of 10 years of hands-on experience in Oracle Database Administration. (Non-negotiable)Minimum of 10 years of hands-on experience in MSSQL Database Administration. (Non-negotiable)Effective troubleshooting skills to diagnose and resolve...

  • Account Officer

    2 weeks ago


    Fort Bonifacio, National Capital Region, Philippines Direct Lines Sales Unltd. Inc. Full time ₱300,000 - ₱420,000 per year

    The Account Officer is responsible for managing Commercial Vehicles (trucks and buses) and Heavy Equipment (excavators and cranes), with a focus on driving sales and maintaining strong relationships with commercial vehicle dealers and clients.The ideal candidate is someone with strong communication skills, a proven sales drive, and the ability to...

  • HR Specialist

    7 days ago


    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱600,000 - ₱1,200,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...


  • Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱1,500,000 - ₱2,500,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Litigation Lawyer

    2 weeks ago


    Fort Bonifacio, National Capital Region, Philippines Cafis Global Inc. Full time ₱1,200,000 - ₱1,440,000 per year

    We are inviting experienced litigators to join our dispute resolution practice. The successful candidate will demonstrate exceptional legal acumen, manage complex caseloads with precision, and represent clients with professionalism in judicial and administrative proceedings.Key ResponsibilitiesDraft, review, and finalize pleadings, contracts, and other legal...