After-Sales Support Officer

1 week ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time

EVERYDAY TASTE BETTER HERE Feel good each day with our free lunch daily, Friday treats, and weekly engagement events

YOU DESERVE THE BEST - Enjoy these Perks

  • Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
  • Vibrant City Location: Work in BGC, Taguig (Day Shift)

YOUR PROFILE IN CUSTOMER SERVICE

  • At least 2-3 years of experience in presales and sales for IT products
  • Technical expertise with latest computer hardware and components
  • Excellent customer service & communication skills
  • Fluent in English, both written and verbal.
  • Proven excellence in phone and customer service manner and skills.

YOUR HUMAN TOUCH

  • Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
  • Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
  • Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
  • Team-oriented, adaptable, and maintains a neat, professional appearance.
  • Amenable to working on site: BGC Day

YOUR DAY-TO-DAY TASKS

Customer support

  • Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.
  • Assess and approve RA requests or escalate complex warranty cases as needed.
  • Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).
  • Ensure clear, timely communication while maintaining empathy and professionalism at all times.

Internal Communication

  • Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and escalate concerns when necessary.
  • Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.
  • Join weekly/monthly aftersales meetings to review performance, progress, and department plans.
  • Attend aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.

#WeAreTGT in BGC: Great Place to Work Certified

As a Great Place to Work certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment process. Apply anytime, anywhere

Job Types: Full-time, Permanent

Pay: Php28, Php32,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Pre-sales and Sales (IT Products): 2 years (Required)
  • Knowledge in computer hardware: 2 years (Required)

Work Location: In person

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