After-Sales Support Officer

1 hour ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱336,000 - ₱384,000 per year

EVERYDAY TASTE BETTER HERE Feel good each day with our free lunch daily, Friday treats, and weekly engagement events

YOU DESERVE THE BEST - Enjoy these Perks

  • Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
  • Vibrant City Location: Work in BGC, Taguig (Day Shift)

YOUR PROFILE IN CUSTOMER SERVICE

  • At least 2-3 years of experience in presales and sales for IT products
  • Technical expertise with latest computer hardware and components
  • Excellent customer service & communication skills
  • Fluent in English, both written and verbal.
  • Proven excellence in phone and customer service manner and skills.

YOUR HUMAN TOUCH

  • Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
  • Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
  • Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
  • Team-oriented, adaptable, and maintains a neat, professional appearance.
  • Amenable to working on site: BGC Day

YOUR DAY-TO-DAY TASKS

Customer support

  • Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.
  • Assess and approve RA requests or escalate complex warranty cases as needed.
  • Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).
  • Ensure clear, timely communication while maintaining empathy and professionalism at all times.

Internal Communication

  • Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and escalate concerns when necessary.
  • Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.
  • Join weekly/monthly aftersales meetings to review performance, progress, and department plans.
  • Attend aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.

#WeAreTGT in BGC: Great Place to Work Certified

As a Great Place to Work certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment process. Apply anytime, anywhere

Job Types: Full-time, Permanent

Pay: Php28, Php32,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Pre-sales and Sales (IT Products): 2 years (Required)
  • Knowledge in computer hardware: 2 years (Required)

Work Location: In person

  • Sales Support Administrator

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines GFL Metro Communities Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Qualifications:Bachelor's Degree in Business Administration / Real Estate Management3-5 Years Experience in Sales Support Admin (Real Estate)Proficient in MS OfficeStrong Organizational and Multitasking SkillsExcellent Written and Verbal Communication SkillsTeam Player with Positive AttitudeMust be willing to work in BGC, Taguig CityJob...

  • Credit Officer

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Direct Lines Sales Unltd. Inc. Full time

    Role OverviewThis position is responsible for assessing the financial health and creditworthiness of clients by conducting comprehensive financial analyses and preparing well-documented credit proposals for corporate accounts.Key ResponsibilitiesConduct client interviews and on-site inspections to assess credit riskPerform in-depth financial analyses to...

  • Go to Market

    2 hours ago

    Fort Bonifacio, National Capital Region, Philippines Techdynamics OPC Full time ₱500,000 - ₱1,000,000 per year

    Job Description:Assist in planning, implementing, and monitoring operational strategies to achieve company goals.Support the Operations Director in improving processes across logistics, retail, inventory, and after-sales.Provide operational insights to management and help create action plans for execution.Logistics & Supply Chain ManagementCoordinate with...

  • Marketing Officer/ Brand Specialist for Key Accounts

    1 hour ago

    Fort Bonifacio, National Capital Region, Philippines Medilines Distributors Inc. Full time ₱30,000 - ₱40,000 per year

    A. ProductA.1. Development and execution of product strategiesAssess the current product portfolio to identify product gaps, underperforming categories, or emerging opportunities in the market.Develop and seek approval of business development plans for market and product development.Formulate and execute go-to-market strategies to drive sales of current...

  • Purchasing Officer

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱480,000 - ₱540,000 per year

    NO LEAVE WASTED, ONLY REWARDED Convert unused paid leaves and enjoy free lunch daily so you can save more while you work#WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual...

  • Customer Support Representative

    56 minutes ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱300,000 - ₱360,000 per year

    FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsA Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion),...

  • IT Support Engineer

    3 hours ago

    Fort Bonifacio, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱400,000 - ₱600,000 per year

    Key Responsibilities:Provide on-site and remote IT support for hardware and software issues, including desktops, laptops, office software, and mobile office devices.Handle software and desktop support, including installation, configuration, and maintenance of Windows/Mac/iOS/Android operating systems, office applications, and system updates such as patches,...

  • Sales and Marketing Staff

    2 hours ago

    Fort Bonifacio, National Capital Region, Philippines The Hiring Hub Full time ₱216,000 - ₱228,000 per year

    Key ResponsibilitiesPrepare and send quotations to prospective customers in a timely and accurate manner.Follow up on submitted quotations to clarify details, address questions, and close deals.Generate leads through outbound cold calls, identifying potential customers and qualifying them.Convert qualified leads into customers and support sales efforts to...

  • Sale Associate

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Wellnostics Inc. Full time ₱252,000 per year

    Company: Next Health DiagnosticsLocation: BGC, Taguig City (Ground Floor, The Spa, B8, 9th Ave, Taguig, Metro Manila)About Us:At Next Health Diagnostics, we believe in the power of proactive healthcare – a paradigm shift from reactive medicine to a future where individuals are empowered with knowledge and tools to take charge of their well-being. Our...

  • Sales Associate

    3 hours ago

    Fort Bonifacio, National Capital Region, Philippines DFNN Full time ₱240,000 - ₱360,000 per year

    Urgent Hiring | Open for Multiple Candidates | Sales Experience NeededAre you a strong communicator who thrives on creativity and resourcefulness? Do you get excited by new challenges and enjoy connecting with people to drive sales?If yes, we're looking for youWe're on the lookout for a Sales Associate with experience in sales who's ready to bring energy,...