Customer Service Representative

3 days ago


Remote, Philippines NarraSoft Full time ₱150,000 - ₱250,000 per year
At NarraSoft, we believe excellent service starts with genuine care and understanding. That's why we're building a team of customer service professionals who are passionate about helping people and making every interaction meaningful. If you share this belief, we'd love for you to bring your energy and empathy to our growing team.
 
We are continuously growing our network of talented Customer Service Representatives for Gaming. If you're passionate about gaming and enjoy helping players have the best possible experience, we'd love to connect with you. Our projects span a variety of titles and platforms, and we're always looking to meet dedicated professionals who can support players with empathy, patience, and technical know-how.
 
If you have experience with any of the following, we'd love to hear from you:

Responding to customer inquiries through Zendesk or other ticketing systemsTroubleshooting technical issues such as connectivity, login, or account-related concernsProviding gameplay guidance and support to help players progress and enjoy their experienceHandling billing, purchases, refunds, and payment-related issuesDocumenting customer interactions and resolutions in a CRM systemCollaborating with development, QA, and community management teams to resolve player concernsMaintaining and updating knowledge base articles and resourcesGathering and relaying player feedback to improve game features and experienceSupporting reporting needs and assisting with game-related marketing initiatives

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