Customer Service Representative

2 days ago

Remote, Philippines NarraSoft Full time ₱25,000 - ₱50,000 per year
Great service begins with genuine care and understanding. We're building a team of customer service professionals who are passionate about helping people and creating meaningful interactions. If this is what drives you, NarraSoft would love to welcome your energy and empathy to our growing team.
 
We are continuously growing our network of talented Customer Service Representatives for Non-Gaming accounts. If you excel at creating positive customer experiences and enjoy solving problems with empathy and professionalism, we'd love to connect with you. Our projects involve supporting members across different events and services, and we're always looking for adaptable, customer-focused individuals who can keep operations running smoothly
 
If you have experience with any of the following, we'd love to hear from you:

Providing in-person or virtual assistance during events, addressing customer needs and inquiriesAnticipating and resolving member concerns to maintain a welcoming and supportive environmentTroubleshooting common access and payment issues, escalating complex cases when neededUsing customer support tools and dashboards to resolve issues efficientlyCollaborating with event organizers to ensure seamless logistical and technical setupRecording and reporting customer feedback to help improve future experiencesAddressing post-event inquiries such as billing concerns or upcoming event informationFlexibility to work on different schedules, including weekends, depending on event needsStrong communication skills and a customer-first mindset

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