Virtual Assistant

Supporting Real Estate Growth, One Tenant at a Time

Be the trusted partner in property management-ensuring smooth leasing, timely operations support, and a seamless experience for tenants and landlords alike. This role offers international opportunity, the chance to make your mark in leasing support, and the ability to contribute to lasting tenant experiences-all from the comfort of your workspace. Step up, grow beyond boundaries, and leave a legacy in real estate support.

Job Description

As a Virtual Assistant (Leasing & Operations Support), you'll handle leasing inquiries, tenant communications, and property records while coordinating with property managers. With your efficiency and attention to detail, you'll help ensure smooth operations across leasing, maintenance, and tenancy processes.

Job Overview

Employment type: Project-based

Shift: Day Shift, Monday to Friday, 20 hours per week, 9 AM-1 PM AEST, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years' experience in a virtual assistant or administrative support role, ideally in property management or leasing
• Excellent written and verbal communication skills in English
• Highly organised with the ability to manage multiple tasks and priorities independently
• Strong attention to detail and ability to maintain accurate records
• Proficient with Microsoft Office, cloud-based tools, and property platforms (experience with platforms such as PropertyMe, Console Cloud, or CRM tools is an advantage)
• Access to a reliable internet connection and comfortable working across time zones with partial overlap to Sydney business hours

Your Daily Tasks

• Respond to leasing inquiries received via email and rental platforms (e.g. , Domain)
• Coordinate and confirm inspection bookings with prospective tenants, ensuring alignment with on-site availability
• Send welcome emails and comprehensive move-in instructions once a tenant application is approved
• Manage tenant queries related to maintenance, general building issues, and other tenancy matters with timely follow-up
• Log, track, and follow through on maintenance requests, working with the local maintenance team and property manager
• Maintain accurate and up-to-date digital records of tenants, leases, and building documentation
• Assist with lease lifecycle processes including renewals, move-ins, and move-outs
• Coordinate the distribution of outgoing and ingoing inspection reports to tenants, and manage any required communication or dispute resolution (damages, cleaning, etc.)
• Arrange quotes and scheduling for end-of-tenancy cleaning or repairs, as needed
• Collaborate with the local property manager to confirm resolution of all matters before initiating bond release

About the Client

Our client is a forward-thinking real estate company dedicated to delivering exceptional leasing and property management services. With a strong commitment to tenant satisfaction and operational excellence, they create smooth rental experiences while supporting property owners. Their innovative and detail-oriented approach ensures efficient leasing processes, high-quality service, and long-term partnerships in the real estate sector.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability and exciting career opportunities. Thrive with competitive compensation, international clients, and a collaborative culture built on innovation. With endless opportunities for growth, diverse teams, and supportive leaders, we empower your success while you make an impact. Apply now and be part of the #EmaptaEra