Customer Service Representative

4 days ago

Cebu City, Central Visayas, Philippines AUMTREND PH INC Full time ₱200,000 - ₱300,000 per year

Responsibilities:

  • Interact with customers to solve issues and questions about products, services, and policies
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience

Qualifications:

  • At least 2nd yr undergrad
  • At least 1 year BPO experience
  • Willing to work onsite

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current and Expected Salary:
  • Notice Period:

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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