Remedial & Collections Officer

3 days ago

Makati City, National Capital Region, Philippines ProCredit Financing Corp Full time ₱900,000 - ₱1,200,000 per year

About Us

ProCredit is a tech-enabled SME lender led by a seasoned team with 50+ years of combined experience at Citigroup, Standard Chartered, ANZ, and ADB. We're on a mission to close the credit gap for growing businesses in the Philippines through data-driven underwriting and flexible, risk-based lending.

We pay above market, value ambition, and offer fast-moving paths to leadership for those hungry to make an impact. If you're driven, growth-minded, and ready to help reshape the future of SME lending—this is your moment.

The Role

As a
Remedial & Collections Officer
, you will play a key role in managing client relationships post-disbursement, ensuring healthy portfolio performance, and mitigating risks. You'll handle accounts that show early warning signs, proactively engage with clients to resolve payment issues, and design repayment strategies that balance business sustainability with client success.

What You'll Do

  • Monitor portfolio performance and identify accounts at risk.
  • Engage directly with clients to resolve delinquencies through negotiation and restructuring.
  • Prepare reports on collections performance, account status, and recovery strategies.
  • Work closely with Credit and Risk teams to align on solutions that protect the loan portfolio.
  • Stay updated on regulatory and industry practices to ensure compliant and effective collection strategies.

What We're Looking For

  • Resilient and persuasive communicator
    with strong negotiation skills to resolve delinquencies while preserving client relationships.
  • Proactive problem-solver
    able to design and implement repayment strategies tailored to each borrower's situation.
  • High emotional intelligence and empathy
    , balanced with firmness in enforcing repayment commitments.
  • Resilient under pressure
    , able to handle sensitive and challenging client interactions with professionalism.
  • Organized and disciplined
    , with the ability to manage multiple accounts and deadlines effectively.
  • Detail-oriented and thorough
    , ensuring accuracy in documentation, monitoring, and follow-ups.
  • Driven and accountable
    , with a strong sense of ownership for portfolio performance and recovery results.

Why Join Us?

  • Above-market compensation
    with performance incentives.
  • Opportunity to
    shape credit culture and recovery standards
    in a fast-growing fintech.
  • Work with a
    high-caliber leadership team
    deeply rooted in SME lending.
  • Clear growth path
    to leadership roles as the business scales.

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