Customer Service Representative

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

Fresenius Medical Care is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research, and our value-based care approach, we can help them to enjoy the very best quality of life.

We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.

Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.

Pay


• Offers Competitive Base Pay with a premium on experience and competency

Reward Programs


• Individual and Team Recognition Programs

Benefits


• 13th Month Pay


• With Mandatory SSS, Pag-ibig and Philhealth Benefits


• Allowances


• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage


• Retirement Program


• Vacation and Sick Leave Credits


• Annual Physical Examination and Vaccination Program


• Flu, Pneumonia and Hepa B Vaccines

Learning and Development


• Career Development Opportunities

Talk to us to learn more

Job Responsibilities:

  • Serves as customer service representative and primary responder when there are customer complaints or inquiry through phone assistance.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport to every caller.
  • 100% real time service ticket creation in TechServe and JIRA.
  • Monitors the progress of service tickets
  • Responsible for facilitating the survey/feedback system to every customer with job tickets for closure.
  • Monitors monthly service calls, service accomplishments, and pending jobs for technical service assistance.
  • Responsible for answering customer calls, responding to SMS and email inquiries related to service requests from internal and external customers.
  • Serves as SAP/INSITE support for Technical and responsible for the coordination with Finance and Supply Chain Department.
  • Prepares invoicing/billing to the customers and responsible for the retrieval of submitted/unsubmitted invoices.
  • Provides support for the department in terms of coordination with the third-party service providers.
  • May perform other duties as required or assigned.

Qualifications:

  • Graduate of any four-year course, bachelor's degree
  • Preferably with customer service experience, but not required
  • Ability to interact with all levels of managements and clients
  • Computer Literate - MS office applications, SAP (preference but not required)
  • Amenable to go onsite - whether in Makati or Alabang site
  • Able to work well with others and embody the company's Core Values: We Care, We Connect, We Commit
  • Fresh graduates are welcome to apply

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱15,000 - ₱25,000 per year

    About the role As a Customer Service Representative at StaffSmart Outsourcing, you will play a crucial role in delivering exceptional customer experiences. This full-time, virtual position allows you to work from the comfort of your home in the Alabang, Muntinlupa, providing support and assistance to clients across a variety of industries.What you'll be...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time ₱300,000 - ₱600,000 per year

    About the role This is a full-time, remote customer service representative role within the call centre and customer service industry for CAREPLUS INTERNATIONAL SERVICES INC', based in Ayala Alabang Muntinlupa City, Metro Manila. You will be providing excellent customer service through chat support for a non-voice account, working virtually from home.What...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱252,000 per year

    URGENT HIRING: Customer Service Representative Work Location: Alabang, Muntinlupa City NO Assessment | NO Experience RequiredWe're looking for passionate individuals to join our team as Customer Service Representatives. Whether you're a fresh graduate or looking for a career shift, this is your chance to grow with a dynamic and supportive company...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines INTERCON MANPOWER SERVICES Full time ₱20,000 - ₱30,000 per year

    Customer Service Representative (Alabang Site)Location: Alabang, Muntinlupa CitySalary: Up to ₱30,000 PackageWork Setup: Onsite | Start ASAPJob OverviewWe are looking for dedicated and customer-focused individuals to join our growing Customer Service team in Alabang.This role is open to both new graduates and experienced professionals who are eager to...

  • customer service representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱800,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative at Makati Foundry Inc., you will be the first point of contact for our valued customers. In this full-time, on-site role based in Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer service and support, ensuring our clients' needs are met efficiently and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines LIZSIL INTERNATIONAL MANPOWER AGENCY Full time ₱200,000 - ₱250,000 per year

    About the role Are you passionate about delivering exceptional customer service? We're seeking a motivated and customer-centric Customer Service Representative (Voice | Inbound Call Support) to join our dynamic team at LIZSIL INTERNATIONAL MANPOWER AGENCY' in Muntinlupa City, Metro Manila. In this full-time role, you'll be responsible for providing...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱250,000 per year

    About the role We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at ARAM ENTERPRISES INC'. In this full-time position based in Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer service through both voice and non-voice channels.What you'll be doingHandling...

  • Technical Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLOUTIONS Full time ₱25,000 - ₱50,000 per year

    About the job Technical Customer Service RepresentativeUnleash Your Talents with UsHi there, our future Technical Customer Representative Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different...

  • CSR - Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Lean Solutions Group Inc. Full time ₱216,000 - ₱324,000 per year

    Come join one of our clients as a Customer Service RepresentativeOur client is looking for a highly motivated and dedicated Customer Service Representative to join the team. In this role, you will provide exceptional service by handling inquiries, assisting clients, and resolving issues professionally and efficiently.Qualifications:SHS Graduate, Bachelor's...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱800,000 - ₱1,200,000 per year

    About the RoleThe Customer Service Representative professional plays a vital role in ensuring efficient and accurate servicing of our Commercial Banking clients. This position focuses on managing client requests and inquiries received through email or voice channels within defined timelines. Responsibilities include performing account maintenance, handling...