General Administrative Assistant

4 days ago

Angeles City, Central Luzon, Philippines Taskforce Outsourcing Full time ₱20,000 - ₱25,000 per year

The duties and responsibilities of a General Administrative Assistant includes, but not limited to, providing administrative support to our clients and its employees, assisting in daily operational needs, and managing our client's general administrative activities.

JOB DESCRIPTION:

1. Client Onboarding:

● Create quotation and proposal agreement for the client

● Organize meetings and set up client expectations

● Send the client the onboarding checklist and gather all necessary documents of clients for compliance

● Create a new client profile in the system, upload client's documents, and set up client's data tracker

● Creates service request of the client in the system

● Send the client an email or set up a quick call to go over the onboarding checklist to ensure everything is in place. Send client a welcome email.

2. Admin Tasks:

● Upload client's documents in shared drive

● Regularly update all necessary information in the system

● Approve rosters and keep the roster sheet up to date

● Assist support workers in resolving system access issues

● Resolve and close nags in the system

● Thorough review and re-checking of progress notes of support workers

● Liaise with Team Leaders to request and follow up needed documents or notes

● Review and approve weekly summary reports

● Assist in resolving issues related to accommodation, utilities, internet, heater, etc.

● Reporting of Covid-19 vaccination status via portal

3. Scheduling:

● Create client schedule and assign support workers

● Maintain the correctness of the assigned support workers schedules

● Accurate timekeeping: thorough checking of the number of work hours of the support workers including the declared overrun/overtime.

4. Payroll:

● Generate payroll based on the staff's time logs. Thoroughly review accuracy of payroll to make sure that no staff is underpaid or overpaid. Make sure to Transfer generated payroll to payroll sheet.

5. Invoicing:

● Verify all invoice details are correct and all schedules are charged with the correct charge band.

● Review and re-check invoices and make necessary corrections/updating through the system.

● Generate and send invoices to the bookkeeper on time.

● Accurately compute for payments and claim collections via portal

● Report Monthly BSP Plan via portal

6. Customer Support/ Client Satisfaction:

● Answer inbound calls and place outbound calls whenever necessary

● Market company services by sending referral form to clients/coordinators

● Conduct a quarterly client satisfaction survey

● Suggest improvements/ enhancements based on client survey or suggestions

● Immediately escalate client concerns/complaints/requests to Team Leaders

  1. Any relevant tasks assigned by the immediate superior.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Pay raise

Ability to commute/relocate:

  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Administrative Assistant: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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