Scheduler

7 days ago

San Fernando, Central Luzon, Philippines GoPelican Team Full time ₱30,000 - ₱60,000 per year

About the Client

Our client is a licensed and insured electrical contractor in Central Florida, specializing in
pool electrical installations, generator installs, panel upgrades, surge protection, and emergency electrical services

. With nearly 2,000 projects completed annually, the company is a trusted partner for both homeowners and pool builders.

We are seeking a highly organized
Scheduler

from Pampanga, Philippines to join the remote team. This role ensures smooth scheduling of jobs, effective communication with clients and technicians, and efficient overall workflow.

Key Responsibilities

  • Coordinate and schedule service appointments, installations, and follow-ups.
  • Communicate with clients via phone, email, and text to confirm schedules, provide updates, and answer inquiries.
  • Assign and manage technician schedules to maximize efficiency and minimize downtime.
  • Maintain accurate job records and real-time status updates in the scheduling system.
  • Support the dispatch and operations teams to ensure all projects are completed on time.
  • Provide reminders and courtesy calls to customers prior to appointments.
  • Assist with administrative tasks related to scheduling, reporting, and documentation.
  • Work independently and manage time effectively in a remote setup.
  • Perform additional related tasks as needed — such as invoice follow-ups or cold calling — to support overall operations.

Qualifications

  • At least
    2 years of work experience

in scheduling, dispatching, customer support, or a related field (
electrical/HVAC/construction industry experience is a plus

).
- Strong
communication skills

in English (verbal and written) with confidence in making calls.
- Highly
organized

, detail-oriented, and able to manage multiple schedules simultaneously.
- Comfortable working with scheduling or CRM software; experience with
Jobber

or
Housecall Pro

is
preferred but not required

.
- Proficiency in
Google Workspace (Docs, Sheets, Gmail)

and other productivity tools.
- Ability to work independently, meet deadlines, and adapt to a fast-paced environment.

Work Schedule

  • Full-time

(8 hours/day)
- Work hours aligned with
U.S. business hours (Eastern Standard Time)

What We Offer

  • Competitive salary (based on experience and skills).
  • Long-term outsourcing opportunity with a reputable U.S.-based client.
  • Training and onboarding support to familiarize you with systems and processes.
  • Opportunity to grow with the client's business and play a vital role in operations.

Other Engagement Benefits (for qualified team members):

  • Christmas Bonus Pay
  • Government Benefit Employer Contributions
  • Vacation and Sick Leave (after required service period)
  • Premium pay for Philippine regular holidays and special non-working holidays

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