Scheduler

2 weeks ago

San Fernando, Central Luzon, Philippines Parthenon PH Full time ₱300,000 - ₱360,000 per year

About the Client

Our client is a licensed and insured electrical contractor in Central Florida, specializing in pool electrical installations, generator installs, panel upgrades, surge protection, and emergency electrical services. With nearly 2,000 projects completed annually, the company is a trusted partner for both homeowners and pool builders.

We are seeking a highly organized Scheduler from Pampanga, Philippines to join the remote team. This role ensures smooth scheduling of jobs, effective communication with clients and technicians, and efficient overall workflow.

Key Responsibilities

  • Coordinate and schedule service appointments, installations, and follow-ups.
  • Communicate with clients via phone, email, and text to confirm schedules, provide updates, and answer inquiries.
  • Assign and manage technician schedules to maximize efficiency and minimize downtime.
  • Maintain accurate job records and real-time status updates in the scheduling system.
  • Support the dispatch and operations teams to ensure all projects are completed on time.
  • Provide reminders and courtesy calls to customers prior to appointments.
  • Assist with administrative tasks related to scheduling, reporting, and documentation.
  • Work independently and manage time effectively in a remote setup.
  • Perform additional related tasks as needed — such as invoice follow-ups or cold calling — to support overall operations.

Qualifications

  • At least 2 years of work experience in scheduling, dispatching, customer support, or a related field (electrical/HVAC/construction industry experience is a plus).
  • Strong communication skills in English (verbal and written) with confidence in making calls.
  • Highly organized, detail-oriented, and able to manage multiple schedules simultaneously.
  • Comfortable working with scheduling or CRM software; experience with Jobber or Housecall Pro is preferred but not required.
  • Proficiency in Google Workspace (Docs, Sheets, Gmail) and other productivity tools.
  • Ability to work independently, meet deadlines, and adapt to a fast-paced environment.

Work Schedule

  • Full-time (8 hours/day)
  • Work hours aligned with U.S. business hours (Eastern Standard Time)

What We Offer

  • Competitive salary (based on experience and skills).
  • Long-term outsourcing opportunity with a reputable U.S.-based client.
  • Training and onboarding support to familiarize you with systems and processes.
  • Opportunity to grow with the client's business and play a vital role in operations.

Other Engagement Benefits (for qualified team members):

  • Christmas Bonus Pay
  • Government Benefit Employer Contributions
  • Vacation and Sick Leave (after required service period)
  • Premium pay for Philippine regular holidays and special non-working holidays

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Pay raise
  • Work from home

Application Question(s):

  • Do you have a complete work setup — including a reliable PC or laptop with a functioning camera, headphones, and stable internet connection — suitable for remote work?
  • Are you currently residing in Pampanga or nearby areas, and available to work remotely during client's regular business hours?

Work Location: Remote

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