CSR- No final interview

2 weeks ago

Zapote Metro Manila, Philippines Top Alliance Full time ₱150,000 - ₱250,000 per year
Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for assisting customers, resolving inquiries, and delivering a positive experience through calls, emails, chat, or in-person interactions.


Key Responsibilities
  • Handle inbound and outbound customer inquiries professionally and efficiently.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Resolve customer issues, complaints, and requests with a positive attitude.
  • Maintain records of customer interactions and update databases as required.
  • Escalate complex issues to senior staff or relevant departments when necessary.
  • Meet performance targets such as response time, customer satisfaction, and quality standards.
  • Follow company guidelines and maintain confidentiality of customer information.
  • Build and maintain strong customer relationships through active listening and empathy.

Required Skills & Qualifications
  • Minimum qualification: High school diploma ,Senior high school , College undergraduate and graduate.
  • Excellent communication skills (verbal and written).
  • Good listening, problem-solving, and interpersonal skills.
  • Basic computer literacy and ability to navigate multiple systems.
  • Ability to work in a fast-paced, customer-oriented environment.
  • Flexibility to work in shifts.
  • Freshers are welcome—training will be provided.

Preferred Skills
  • Previous experience in customer service, call centers, or BPO environments.
  • Knowledge of CRM tools or call center software.
  • Multilingual abilities (advantage).

Benefits
  • Competitive salary with incentives.
  • Paid training and career growth opportunities.
  • Health insurance and paid time off .
  • Friendly and supportive work culture.

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