No Final Interview CSR-Open for all

2 weeks ago

Ortigas Metro Manila, Philippines Top Alliance Full time ₱200,000 - ₱250,000 per year
Job Summary

We are looking for a friendly, customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will assist customers by answering inquiries, resolving issues, and providing excellent service across phone, email, chat, or in-person interactions. This role is open to applicants of all backgrounds, including freshers.


Key Responsibilities
  • Respond to customer inquiries promptly via phone, email, chat, or in person.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues with patience and professionalism.
  • Maintain customer records by updating account information.
  • Follow communication guidelines and company procedures.
  • Escalate complex issues to the appropriate teams when needed.
  • Ensure customer satisfaction and contribute to team goals.

Requirements
  • Minimum education: High School / Intermediate / Graduate (open to all).
  • Strong communication and interpersonal skills.
  • Basic computer skills (typing, email, CRM usage is a bonus).
  • Ability to multitask and work in a fast-paced environment.
  • Positive attitude and willingness to learn.
  • Previous customer service experience is a plus but not required.

Preferred Skills
  • Problem-solving skills.
  • Patience and empathy.
  • Ability to work in a team.
  • Time management skills.

Benefits
  • Competitive salary and incentives.
  • Training and skill-development programs.
  • Growth opportunities within the company.
  • Supportive and inclusive work environment.
  • Health and wellness benefits .

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