Messaging Administrator

Role Title:
Messaging Administrator

ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Summary:
The individual will support the Messaging team to assist with service ticket management and first call resolution support of end users for Exchange, Outlook, Outlook Web Access, Litigation activity, Policy Enforced TLS, Intune, MailFax and SPAM management

Job Responsibilities:
 

• Using the change/incident management software as the tool for initiation and completion of service requests and or problem resolution; the Messaging Admin will review all requests, perform an impact analysis, schedule time for implementation, implement, validate and close each request upon requestor's certification and validation of completeness. The Messaging Administrator role is responsible and accountable for supporting and maintaining:
• MS Exchange SE and M365 cloud email
• Proofpoint SPAM Provider
• Litigation activity
• Microsoft 365 Outlook
• Policy Enforced TLS
• Intune

• MailFax

• MS Exchange Cumulative Update patching and upgrades

• Escalate critical issues to senior administrators
• Triage and resolve user issues
• Proactively check server logs for potential issues
• Documentation for standards, processes and procedures
• Perform mailbox restores
• Troubleshoot Outlook and Intune connectivity

• Conduct technical research on recurring issues and present solutions to the team

• Provide level 2 and level 3 technical support for messaging related systems. Doing Incident, Request, Change and Problem Management.

• Manage the organization's Microsoft Exchange and Office 365 environments, ensuring optimal performance and security.
• Monitor and managed the performance, availability, and security of the Exchange and Office 365 systems.
• Troubleshoot and resolve complex issues related to the Exchange and Office 365 environments.
• Develop and implement disaster recovery and business continuity plans, enhancing system reliability and business continuity for email systems.
• Manage relationships with managed service providers, ensuring adherence to service level agreements and high-quality service delivery.
• Provide technical leadership and guidance to junior administrators, fostering skill development and team growth.
• Develop and implement policies and procedures for the use and management of the Exchange and Office 365 environments.
• Compare and analyze vendor messaging products and services

Required Qualifications: (candidate MUST be able to meet all of the following)
Candidate should have at least 3 or more years working experience in:
 

• MS Exchange 2019 and higher and Microsoft Exchange in the cloud
• DMARC, DKIM and DKIM authentication protocols
• Exchange Web Services, Graph API, MAPI and SMTP
• Triage and problem escalation to senior messaging admins or IT Management
• Proactively check server logs for potential issues
• Microsoft Office Suite with a focus on Outlook, Visio, Project, Excel and Word
• Network protocols including DNS, FTP, HTTP and web Services
• Active Directory, Azure and impact on Exchange / Outlook
• Exchange Management Console
• Windows PowerShell, complex scripting
• PowerAutomate for automating repetitive tasks

• Perform mailbox restores

• Proven application support experience

• Boolean Logic and Regex
• Exceptional interpersonal skills, with a focus on listening and questioning skills, and a keen attention to detail
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Proven analytical and problem-solving abilities (at a detail level and holistically across the organization)
• Ability to multi-task, effectively prioritize and execute tasks in a fast-paced environment
• Exceptional customer service in a team-based, collaborative environment
• Ability to work independently
• Ability to work day-shift (US) EST
• Bachelor's degree in Computer Science, Information Systems, or any related field.
• Degree from a Technical school or equivalent work experience.

Familiarity with the following tools / software would be beneficial (not required)

• Proofpoint SPAM and Security Email Provider
• Trend IMSVA and Trend DDEI gateway products
• VMWare