Premises Manager

Job Description: Premises Manager
Company Overview

Join our dynamic facilities management team where your expertise will contribute to creating exceptional workplace experiences for our clients and their occupants.

Position Summary

We are seeking an experienced Premises Manager with a pleasing personality and strong client-focused approach to oversee the day-to-day operations of commercial properties. The ideal candidate will combine technical facilities management expertise with exceptional interpersonal skills to deliver outstanding service to tenants and stakeholders.

Key Responsibilities
Facilities Management

• Oversee daily building operations including HVAC, electrical, plumbing, and security systems
• Coordinate preventive maintenance programs and vendor management
• Ensure compliance with health, safety, and environmental regulations
• Manage building budgets and control operational expenses
• Supervise maintenance staff and coordinate with external contractors
• Conduct regular property inspections and address maintenance issues promptly

Client Relations & Tenant Services

• Serve as primary point of contact for tenants and building occupants
• Handle tenant requests, concerns, and inquiries with professionalism and efficiency
• Build and maintain strong relationships with all stakeholders
• Coordinate tenant improvements and space modifications
• Organize tenant events and communications
• Ensure high levels of tenant satisfaction and retention

Administrative & Strategic Functions

• Prepare operational reports and maintain accurate records
• Assist with lease administration and tenant move-ins/move-outs
• Support property marketing and leasing activities
• Implement sustainability initiatives and cost-saving measures
• Participate in emergency response planning and execution

Required Qualifications
Experience & Education

• Bachelor's degree preferred or equivalent experience in facilities management
• Minimum 5+ years of facilities management experience in commercial real estate
• Proven track record in client relations and customer service excellence
• Experience managing building operations, maintenance, and vendor relationships

Technical Skills

• Knowledge of building systems (HVAC, electrical, plumbing, fire safety)
• Familiarity with facility management software and computerized maintenance management systems (CMMS)
• Understanding of building codes, regulations, and compliance requirements
• Budget management and financial analysis capabilities
• Proficiency in Microsoft Office Suite

Personal Attributes

• Exceptional interpersonal skills with a naturally pleasing and professional demeanor
• Strong communication abilities, both written and verbal
• Problem-solving mindset with attention to detail
• Ability to remain calm under pressure and handle difficult situations diplomatically
• Customer service orientation with a proactive approach
• Strong organizational and time management skills
• Flexibility to handle multiple priorities in a fast-paced environment

Preferred Qualifications

• Professional certifications (FMP, CFM, CPM, or similar)
• Experience with sustainable building practices and LEED standards
• Previous experience in corporate real estate or property management
• Bilingual capabilities (depending on location)

What We Offer

• Competitive salary and comprehensive benefits package
• Professional development and certification opportunities
• Collaborative and supportive work environment
• Opportunity to work with premier commercial properties
• Career advancement potential within growing organization

Physical Requirements

• Ability to walk extensively throughout buildings and properties
• Occasional lifting up to 25 pounds
• Ability to work in various environmental conditions (mechanical rooms, rooftops, etc.)
• Flexibility for occasional after-hours or emergency response

We are an equal opportunity employer committed to diversity and inclusion in the workplace.

To Apply: Please submit your resume and cover letter highlighting your facilities management experience and approach to client relations.

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