Expense Reimbursement Specialist

21 hours ago

Makati City, National Capital Region, Philippines OMRON GLOBAL SHARED SERVICES CENTER INC Full time $40,000 - $60,000 per year

We are the shared services arm of OMRON, dedicated to delivering exceptional support across our global operations. We are currently seeking a motivated professional to join our shared services team, where you will work with an international team to enhance our operational efficiency.

The primary responsibility of this role is to manage the day-to-day processing, review, and validation of employee expense claims, including travel-related expenses, for designated OMRON markets. The role also serves as the first level of Concur Tier 1 support, ensuring accuracy, compliance, and timely resolution of claims-related issues. This position works closely with the Finance Team Lead, employees, and AFD representatives in the client markets to support accurate claim processing and drive process improvements.

Key Responsibilities:

  • Review, verify, and approve submitted employee expense claims in Concur, ensuring compliance with company policies, including travel and business expense guidelines.
  • Ensure accuracy and completeness of required receipts and supporting documents, and follow up on any discrepancies or missing information.
  • Respond to basic inquiries and provide first-level resolution support related to Concur system issues and expense reimbursement processes.
  • Escalate complex or unresolved issues to the Finance Team Lead or appropriate Tier 2 support.
  • Monitor and report on volume trends, turnaround times, and processing accuracy; provide basic analysis to support data-driven decisions.
  • Work with employees and client market representatives to clarify claim requirements and promote understanding of travel and expense policies.
  • Support internal controls by flagging non-compliant claims and recurring issues to the Finance Team Lead for appropriate action.
  • Participate in process improvement initiatives aimed at enhancing the efficiency and accuracy of the expense reimbursement process.
  • Conduct training sessions and orientation for new employees or markets on travel and expense claim policies, procedures, and Concur system usage.
  • Maintain up-to-date knowledge of company travel and expense policies and Concur system updates.

Qualifications:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
  • At least 2–3 years of relevant experience in expense claims processing, accounts payable, or financial operations; shared services experience is a plus.
  • Working knowledge of SAP Concur or other expense management systems strongly preferred.
  • Familiarity with travel and expense policies and practices.
  • Strong attention to detail and ability to review documents for accuracy and compliance.
  • Good communication skills (verbal and written) in English; able to communicate professionally with stakeholders across regions.
  • Customer service-oriented with a problem-solving mindset.
  • Proficient in Microsoft Excel and other MS Office tools.
  • Ability to manage time effectively and handle high-volume tasks under tight deadlines.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Must be flexible to work in shifting schedules to support global markets.

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