Customer Service Associate

20 hours ago

Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time

Human Nature (Gandang Kalikasan, Inc.), is currently the leading brand of natural cosmetics and personal/home care products in the country today. More than being known for our world-class products, we are primarily a social enterprise driven by the core philosophy of Pro-Philippines, Pro-Poor, and Pro-Environment seeking to inspire more businesses to better serve society. Our products showcase the quality and ingenuity of 100% Philippine-made products and our company operates to bring quality life to the poor.

Human Nature is looking for motivated and result driven Customer Service Associate who will be responsible for providing outstanding customer service to clients and customers. They will address customer inquiries, resolve complaints, and provide support in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a commitment to maintaining high levels of customer satisfaction.

Main Responsibilities:

  • Handle Customer queries via Phone, Chat, Email.
  • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Oversee planning and after sales experience of consumers
  • Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
  • Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.

Qualifications:

  • Minimum 2 years relevant work in the Customer Service Industry
  • Experience in cross-functional collaboration and relationship management
  • Excellent written and verbal communication skills
  • Proficiency with MS Office Applications
  • Remarkable Customer Service Skills and Entrepreneurial Spirit
  • Demonstrate ability to handle difficult situations
  • Willing to work onsite in Quezon City.
  • Permanent day shift schedule, SUNDAYS off.

What Human Nature Can Offer You:

  • 5 days work schedule
  • Shortened work hours by 7 or 7.5 hours during lean months
  • Community Outreach Programs
  • Competitive Compensation and Benefits (Performance Incentive, 13th Month Pay, HMO & Life Insurance Coverage)*
  • Product Discounts
  • Wedding Gift at 25,000
  • New Born Baby Gift at 15,000
  • Healthy and Encouraging Work Environment
  • Pastoral Care
  • No firing policy*

*Terms & Conditions apply

Job Type: Full-time

Benefits:

  • Flextime

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Telemarketer: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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