Customer Service Associate

15 hours ago

Quezon City, National Capital Region, Philippines Newstel Full time ₱150,000 - ₱250,000 per year

Remote – Open to candidates in the Philippines
Full-Time | Project-Based 
Opportunities vary depending on client needs
Use Your Own Device

Join Our Talent Pool – Customer Service Associates
We are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll play a key role in assisting customers through different communication channels, ensuring each interaction is handled with care and professionalism.

About the Role
Support one of our client accounts with tasks such as phone, chat, and email support, troubleshooting, or order processing.

What You'll Do

  • Provide excellent customer service through phone, chat, and email.
  • Address inquiries, concerns, and requests professionally and efficiently.
  • Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
  • Stay updated on company products, services, and processes to give accurate information.
  • Ensure timely and accurate resolution of customer concerns within agreed SLAs.
  • Maintain and update customer records in the system.
  • Follow company guidelines and SOPs to deliver consistent service quality.

What You Bring

  • Strong customer service mindset with empathy and active listening skills.
  • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
  • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
  • Proficiency in computer navigation and system tools.
  • Good English communication skills (verbal and written).
  • Ability to handle diverse customer situations and resolve concerns effectively.

Interested? Apply now to be part of our candidate pool We look forward to connecting with you.

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