Customer Service Associate

4 days ago

Quezon City, National Capital Region, Philippines Newstel Worldwide Full time

Remote – Open to candidates in the Philippines

Full-Time | Project-Based

Opportunities vary depending on client needs

Use Your Own Device

Join Our Talent Pool – Customer Service Associates

We are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll play a key role in assisting customers, ensuring each interaction is handled with care and professionalism.

What You'll Do

  • Provide excellent customer service through email.
  • Address inquiries, concerns, and requests professionally and efficiently.
  • Support tasks such as account assistance or order processing (depending on the assigned account).
  • Stay updated on company products, services, and processes to give accurate information.
  • Ensure timely and accurate resolution of customer concerns within agreed SLAs.
  • Maintain and update customer records in the system.
  • Follow company guidelines and SOPs to deliver consistent service quality.

What You Bring

  • Strong customer service mindset with empathy and active listening skills.
  • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
  • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
  • Proficiency in computer navigation and system tools.
  • Good English communication skills (verbal and written).
  • Ability to handle diverse customer situations and resolve concerns effectively.

Interested? Apply now to be part of our candidate pool We look forward to connecting with you.

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