WFH Experience Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Brunt Work Full time ₱1,920,000 - ₱2,880,000 per year

Job Role Summary/Overview

We are seeking a highly organized and detail-oriented Experience Coordinator to manage customer bookings and experiences and organize the financial records of those events. The ideal candidate will have a financial background, be an excellent communicator, and is very comfortable with technology.

Job Highlights

  • Monthly Rate: Approximately PHP 40,000
  • Paid Hours per Week: 40

  • Schedule: Monday to Friday, 9:00 pm - 5:00 am, with 30 minutes paid break | Manila time

  • Work Arrangement: Work from home

  • Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Booking and Scheduling Coordination:

  • Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
  • Pre-booking and paying for food and beverage inclusions with providers
  • Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
  • Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.

Client Communication:

  • Communicate with clients in a professional, clear, and timely manner via phone and email.
  • Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
  • Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.

Customer Service:

  • Deliver outstanding customer service by understanding and addressing customer needs and expectations.
  • Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.

Administration and Documentation:

  • Perform reconciliation of financial records for our US team.
  • Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
  • Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
  • Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

Problem Solving and Adaptability:

  • Quickly identify and address any challenges or issues that arise during the coordination of experiences.
  • Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
  • Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.

Requirements

  • Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to details
  • Previous experience in executive secretary or a communication-critical role
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to work independently and remotely with minimal supervision.
  • Proficiency in Microsoft Office Suite, CRM systems, and communication tools.

ZR_28258_JOB

Reminder

  • Kindly apply directly to the link provided; you will be redirected to BruntWork's Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

Independent Contractor Perks

  • HMO with free 2 dependents (for eligible locations)
  • PH Holiday pay
  • Paid Leave, 10 per year
  • Permanent work from home
  • Immediate hiring

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