Sales & Customer Support Assistant (Remote - AEST Hours)
2 days ago
Our client is a fast-growing, contractor-led supplier of tools, consumables, and construction essentials serving customers across Australia. With deep industry roots and hands-on experience, they deliver smarter service and faster supply to a growing client base in the building and construction space. Backed by practical knowledge and a no-nonsense approach. They built a trusted reputation with trades and contractors across NSW and beyond. The team is driven by speed, precision, and a commitment to reliable delivery, making them a go-to name on any job site
This is a fantastic opportunity to join a supportive, results-driven environment and contribute directly to the efficiency and quality of sales operations
Quote Follow-Up (Within 48 Hours) Proactively follow up on all customer quotes via phone or email within 48 hours. Provide additional information or assistance to support the purchasing decision. Customer Call Handling & Sales Support Handle incoming customer calls professionally, taking clear and accurate notes. Respond to basic queries and redirect complex enquiries to relevant account managers. Pricing & Product Availability Check and provide up-to-date pricing and availability using supplier and inventory data. Guide customers toward appropriate tools and materials for their project needs. Client Satisfaction Follow-Ups Contact clients post-delivery to confirm satisfaction and timelines. Log feedback and escalate concerns to sales or logistics for prompt resolution. CRM & Quote Management Maintain accurate and updated records in the CRM system (Zoho). Log interactions, tasks, and quote progress to ensure visibility across the sales team. Sales Administrative Support Assist with quote preparation, client communication, order confirmations, and document updates. Enable sales reps to focus on relationship building and closing deals. Dispatch & Logistics Coordination Communicate with the Sydney-based logistics team regarding delivery schedules and ETAs. Keep customers informed about the status of their deliveries. Product Knowledge & Upselling Stay informed about the clients product range and recommend solutions based on customer needs. Identify upsell opportunities or alternate product suggestions. Lead Identification via BCI & Market Monitoring Monitor industry platforms (e.g., BCI) to identify upcoming construction projects and potential leads. Share qualified leads with the sales team to support pipeline growth. Skills and Qualifications Minimum 2 years of customer service, admin, or sales support experience Excellent spoken and written English communication skills Strong phone manner with a professional and friendly approach Experience using CRM systems (Zoho preferred) Detail-oriented with strong organisational and follow-up skills Ability to work independently and manage priorities effectively Basic understanding of construction tools, consumables, or supply chains is a plus Experience with lead generation platforms is advantageous
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