Customer Integration Support Engineer

1 day ago

Manila, National Capital Region, Philippines Hello Clever Full time $40,000 - $60,000 per year

Join a Fintech That's Redefining Payments and Rewards
At Hello Clever, we're transforming the way people and businesses move money - fast, securely, and with instant rewards. As we continue to scale globally, we're expanding our support coverage and looking for a Customer Integration Support Engineer (Roster Basis) to help merchants' developers integrate smoothly with our APIs, while also providing post-go-live support when needed.

This role is ideal for someone with strong technical skills who loves working with customers and cross-functional teams, solving API issues, and ensuring merchants succeed with our products.


Location:

  • Hybrid (Vietnam – HCMC Office) or Remote (Philippines)

Employment Type

  • Full-time (~40 hours/week, roster basis)

What You'll Do
Your primary responsibility will be L1.2 Integration Support, with some coverage of L1.1 Transactional / Post-Go-Live Support when required:

L1.2 Integration Support (Main)

  • Guide merchant developer teams through Hello Clever's API integration process.
  • Debug API requests, webhook events, and JSON payloads.
  • Share best practices and provide clear, actionable feedback to developers.
  • Collaborate closely with QA, Senior Developers, and Sales/Business teams to ensure integrations are smooth and on schedule.

L1.1 Transactional & Post-Go-Live Support (Secondary)

  • Handle merchant queries related to live transactions when escalated.
  • Diagnose and resolve common payment or operational issues.
  • Escalate systemic or supplier-related issues to senior teams where necessary.

Documentation & Collaboration

  • Maintain accurate support case records.
  • Contribute to troubleshooting resources, FAQs, and integration guides.

What We're Looking For

  • Mid-level technical background with strong knowledge of REST APIs, JSON, and Webhooks.
  • Skilled in using tools like Postman or curl for API testing and debugging.
  • Experience in developer-facing technical support; payment APIs or fintech background is a plus.
  • Ability to troubleshoot both integration (main) and transactional (secondary) support issues.
  • Strong communication skills: able to explain technical concepts clearly to both developers and non-technical stakeholders.
  • Excellent customer service skills.
  • Excellent written and spoken English.
  • Willingness to work on a roster (~40 hrs/week), including late night (9 pm – 5 am AEST/AEDT) or weekend shifts on a rotating schedule.


What You'll Get

  • Be part of a growing fintech with global reach and real-world impact.
  • Hybrid (Vietnam – HCMC Office) or remote (Philippines) work options.
  • Competitive compensation with rostered hours and shift flexibility.
  • Hands-on experience with cutting-edge payment integration technologies.
  • Opportunities to collaborate across Product, Engineering, and Sales.
  • Supportive, inclusive team culture with regular engagement activities.
  • Clear growth pathways into **senior technical support and specialist integration roles.

How to Apply

  • Send your CV to
  • Subject: Application – Customer Integration Support Engineer (Roster Basis)
  • Please note, only shortlisted candidates will be contacted.

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