Customer Integration Support Engineer

4 days ago


Manila, National Capital Region, Philippines Hello Clever Full time ₱1,200,000 - ₱3,600,000 per year

Join a Fintech That's Redefining Payments and Rewards
At Hello Clever, we're transforming the way people and businesses move money - fast, securely, and with instant rewards. As we continue to scale globally, we're expanding our support coverage and looking for a Customer Integration Support Engineer (Roster Basis) to help merchants' developers integrate smoothly with our APIs, while also providing post-go-live support when needed.

This role is ideal for someone with strong technical skills who loves working with customers and cross-functional teams, solving API issues, and ensuring merchants succeed with our products.


Location:

  • Hybrid (Vietnam – HCMC Office) or Remote (Philippines)

Employment Type

  • Full-time (~40 hours/week, roster basis)

What You'll Do
Your primary responsibility will be L1.2 Integration Support, with some coverage of L1.1 Transactional / Post-Go-Live Support when required:

L1.2 Integration Support (Main)

  • Guide merchant developer teams through Hello Clever's API integration process.
  • Debug API requests, webhook events, and JSON payloads.
  • Share best practices and provide clear, actionable feedback to developers.
  • Collaborate closely with QA, Senior Developers, and Sales/Business teams to ensure integrations are smooth and on schedule.

L1.1 Transactional & Post-Go-Live Support (Secondary)

  • Handle merchant queries related to live transactions when escalated.
  • Diagnose and resolve common payment or operational issues.
  • Escalate systemic or supplier-related issues to senior teams where necessary.

Documentation & Collaboration

  • Maintain accurate support case records.
  • Contribute to troubleshooting resources, FAQs, and integration guides.

What We're Looking For

  • Mid-level technical background with strong knowledge of REST APIs, JSON, and Webhooks.
  • Skilled in using tools like Postman or curl for API testing and debugging.
  • Experience in developer-facing technical support; payment APIs or fintech background is a plus.
  • Ability to troubleshoot both integration (main) and transactional (secondary) support issues.
  • Strong communication skills: able to explain technical concepts clearly to both developers and non-technical stakeholders.
  • Excellent customer service skills.
  • Excellent written and spoken English.
  • Willingness to work on a roster (~40 hrs/week), including late night (9 pm – 5 am AEST/AEDT) or weekend shifts on a rotating schedule.


What You'll Get

  • Be part of a growing fintech with global reach and real-world impact.
  • Hybrid (Vietnam – HCMC Office) or remote (Philippines) work options.
  • Competitive compensation with rostered hours and shift flexibility.
  • Hands-on experience with cutting-edge payment integration technologies.
  • Opportunities to collaborate across Product, Engineering, and Sales.
  • Supportive, inclusive team culture with regular engagement activities.
  • Clear growth pathways into **senior technical support and specialist integration roles.

How to Apply

  • Send your CV to
  • Subject: Application – Customer Integration Support Engineer (Roster Basis)
  • Please note, only shortlisted candidates will be contacted.


  • Manila, National Capital Region, Philippines Brunt Work Full time ₱60,000 - ₱120,000 per year

    OverviewJoin a rapidly growing healthcare technology company revolutionizing patient care through innovative solutions. Operating across multiple time zones with an international presence, the company is in an exciting growth phase and actively expanding its team. As an Integrations Engineer (API Specialist), you'll play a critical role in connecting...


  • Manila, National Capital Region, Philippines Guesty Full time ₱1,200,000 - ₱2,400,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...


  • Manila, National Capital Region, Philippines Guesty Full time ₱900,000 - ₱1,200,000 per year

    Guestyis the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...

  • IT Support Engineer

    4 days ago


    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Integrations Engineer

    3 weeks ago


    Manila, National Capital Region, Philippines Transvirtual Full time

    Key responsibilitiesWe're on the lookout for an integrations developer who has experience across a range of areas. Whether its API or EDI you're no stranger to making things happen.Our product set has grown, so we're now looking to develop our integrations across:Ecommerce productsERP productsWMS productsPOS productsGeographies – each country's approach is...


  • Manila, National Capital Region, Philippines Transvirtual Full time $104,000 - $130,878 per year

    Key responsibilities:We're on the lookout for an integrations developer who has experience across a range of areas. Whether its API or EDI you're no stranger to making things happen.Our product set has grown, so we're now looking to develop our integrations across:Ecommerce products ERP products WMS products POS products Geographies – each country's...


  • Manila, National Capital Region, Philippines Wipro Full time

    Join to apply for the Integration Software Engineer (Pipeline & DevOps) role at Wipro.OverviewThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.ResponsibilitiesOversee and support process by...


  • Manila, National Capital Region, Philippines RELX Full time

    Supports pre- and post-deployment activities related to data pipelines and product integrations, including manual data ingestion. This role focuses on assisting with the maintenance and troubleshooting of diverse data stack tools.Accountabilities:Assist in client-facing technical support relating to data ingestion and data configurations.Assist in monitoring...


  • Manila, National Capital Region, Philippines RELX Group Full time ₱600,000 - ₱1,200,000 per year

    Supports pre- and post-deployment activities related to data pipelines and product integrations, including manual data ingestion. This role focuses on assisting with the maintenance and troubleshooting of diverse data stack tools.Key Responsibilities:Assist in client-facing technical support relating to data ingestion and data configurations.Assist in...

  • AI Integration

    4 days ago


    Manila, National Capital Region, Philippines FVE Systems s.r.o. Full time ₱80,000 - ₱120,000 per year

    OverviewWe are looking for an AI Integration & Automation Engineer who will not only integrate AI chatbots into group chats (Slack, Discord, Microsoft Teams, etc.), but also help set up, run, and maintain backend systems for current and future versions of our projects. The role is ideal for a technically skilled engineer who enjoys building practical...