PCN Reviewing Administrator

Build a Meaningful Career Without Losing Your Time for Life

Grow your career in a role that values precision, purpose, and personal time. Every call makes a difference. Here, you'll help drivers find clarity and resolution with professionalism and empathy-turning challenges into positive experiences. Beyond supporting customers, this role gives you the balance you deserve, so you can deliver your best at work and still enjoy life outside it. It's the perfect balance between achieving career goals and nurturing your well-being.

Job Description

As a PCN Reviewing Administrator, you will assess and process parking contraventions using back-office systems to ensure compliance, accuracy, and timely results. This role requires strong attention to detail, efficient decision-making, and consistent adherence to quality and performance standards.

Job Overview

Employment type: Full-time

Shift: Day shift, Shifting

Work setup: Onsite, Baguio City

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Day shift, shifting schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of relevant experience
• A friendly and confident personality
• Experience within a high-volume, fast-paced environment
• PC literate to a good standard, with knowledge of Microsoft Office products
• Strong attention to detail
• Ability to read English and process numbers and letters easily
• Flexible and responsive to change
• Friendly and confident personality
• Ability to build effective relationships with customers and colleagues at all levels

Your Daily Tasks

• Review parking contraventions in back-office management systems (Zatpark or Sagoss), as identified by Automatic Number Plate Recognition (ANPR) cameras and Manual Number Plate Recognition (MNPR) handheld devices for client and managed services car parks.
• Determine the appropriate outcome for each contravention based on established procedures:
• Processed - when a customer fails to pay for parking through the available payment methods or is not whitelisted, resulting in a Parking Charge Notice (PCN) being issued.
• Void - when a customer has paid for parking, and no PCN should be issued.
• Follow clearly defined rules and procedures set by the business on when to issue or not issue PCNs, as detailed in the PCN reviewing procedures for Zatpark and Sagoss.
• Ensure all PCNs are reviewed within the required timeframe-no later than the 11th day after the contravention-to comply with the Protection of Freedoms Act 2012 and the British Parking Association (BPA) standards.
• Consistently meet set key performance indicators (KPIs) related to quality, accuracy, and timeliness.
• Demonstrate computer proficiency by efficiently navigating and using a variety of software applications to complete daily reviews and updates.
• Respond positively to feedback and coaching to achieve continuous personal growth and improve overall performance.
• Immediately report any system faults or irregularities to the line manager for prompt investigation and resolution.
• Adhere strictly to all client policies, procedures, and operational standards to ensure compliance and service excellence.
• Take reasonable care for your own health and safety, as well as that of others who may be affected by your work, while actively supporting company health and safety measures.
• Participate in additional duties, tasks, or projects as assigned by supervisors or managers to support business objectives.
• Observe all office rules, regulations, and guidelines to maintain a professional and efficient working environment.

About the Client

Driving Compliance with Care and Precision

Our client is a leading name in the consumer services industry, specializing in smart, efficient parking management solutions across the UK. With decades of expertise, they combine cutting-edge technology with a people-first approach, ensuring fairness, transparency, and customer satisfaction in every process. Their commitment to innovation and compliance has made them a trusted partner in building smarter, safer communities.

Join Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra