Service Operations Specialist

2 days ago


Philippines Ford Motor Company Full time $40,000 - $80,000 per year

The Service Zone Manager (ZM) is the main contact person of the dealers regarding Overall Service Operations. He/she acts as a service consultant to the dealers for continuous improvement of the service operations. The ZM is responsible to deliver FGP Parts Revenue and Customer Satisfaction targets.

Education Qualification: Graduate of Business Management, Engineering or any related course

No. of Years of Experience: At least 5 to 8 years of experience in Dealership Service Zone Operations

Other Requirements: Work experience in the fields of after sales operations, business management or service operations preferably in automotive aftersales service

· Deliver overall service profitability of the dealer network through implementation of standard service processes, retail and wholesale programs and customer satisfaction programs.

· Timely roll out and installation of regional/ASEAN programs at the dealerships (I.e. QSS, QC Body

shop, etc.)

· Timely cascade of all pertinent information (i.e. FGP Dealer Bulletins, Retail and Wholesale programs, FSAs, SSMs, TSBs, Parts Pricing, etc. ) to dealer principals, service managers, service advisors,

DCRC team and parts team.

· Assist dealers in the preparation of the annual business plans to be aligned with FGP's business plan and closely work with dealers to deliver and achieve the targets.

· Ensure new dealers' 100% compliance and Conduct monthly dealer service audits and discuss with the dealer principals highlights of the results for improvement and sustainment.



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