IT Service Desk Specialist

2 days ago

Philippines Kuehne & Nagel Full time $2,000 - $3,000 per year

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers.

Your knowledge, expertise, and distinct skillsets will play a vital role in driving the organization's growth. Your RoleThe IT Service Desk Specialist is the first point of contact for acknowledging incoming incidents and requests reported by users or alarms raised by monitoring tools. The specialist categorizes, prioritizes, collects diagnostic information, and attempts to resolve incidents on the spot.

If unresolved, they are responsible for escalating and tracking incidents until resolution. Your ResponsibilitiesFollow standard processes and procedures

Perform one-time tasks assigned by the manager

Ensure compliance with Service Level RequirementsManage incidents and communicate effectively about them

Fulfill incoming requests based on operating instructions (OPIs)Monitor and respond to alerts for corporate IT systems and applications

Contribute to expanding the knowledge base to facilitate knowledge transfer within the support team

Escalate incidents and requests to higher support levels according to escalation policies

Accurately categorize, prioritize, and qualify incident/request details to ensure completeness and accuracy

Your Skills and ExperiencesBasic IT knowledge

Strong customer support skills

Motivated and disciplined

Self-driven and target-oriented team player

Analytical and problem-solving skills

Understanding of customer service and relationship management

Proficient in English, both verbal and written

Excellent organizational and communication skills

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