Lead officer

2 days ago

Quezon City, National Capital Region, Philippines Second Skin Industries Full time ₱144,000 - ₱300,000 per year

HIRING LEAD OFFICER

Qualifications & Skills Required

a) Bachelor's degree in Business Administration, Marketing, or related field.

b) Minimum 2–3 years experience in Sales Coordination, Lead Management, or CRM operations.

c) Experience in service-based or automotive/repair industry (preferred but not required).

d) Prior supervisory or leadership experience is an advantage.

Technical Skills

a) Proficient in CRM systems (experience with Lark CRM is a plus).

b) Knowledge of sales funnel metrics and lead management processes.

c) Strong Excel/Google Sheets reporting and data analysis skills.

d) Familiarity with digital lead channels (Facebook, referrals, website, walk-ins, partner branches).

Core Competencies

a) Excellent communication and coordination skills.

b) Strong problem-solving and decision-making abilities.

c) High level of accuracy and attention to detail.

d) Proactive in monitoring and ensuring SLA compliance.

e) Strong follow-through and sense of accountability.

f) Ability to manage multiple tasks and prioritize deadlines.

Primary Responsibilities

a) Receive and review all incoming leads from various channels.

b) Input leads accurately into Lark CRM with complete details.

c) Assign leads to appropriate CSRs/sales reps based on branch or client type.

d) Monitor daily lead status and ensure updates (New, Follow-up, Quoted, Closed, Lost).

e) Maintain a clean and accurate lead database.

Attributes & Work Ethics

a) Organized and methodical

b) Customer-focused and service-oriented

c) Results-driven and goal-oriented

d) High integrity and confidentiality in handling customer data

e) Team player with leadership potential

LOCATION: 8 Mercury Ave. Bagumbayan, Quezon City 1110

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Employee discount
  • Free parking
  • On-site parking
  • Paid training

Work Location: In person

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