Technical Support Representative

3 days ago


Baguio City, Cordillera, Philippines Brandlink PH Full time ₱201,600 - ₱252,000 per year

Maintain, manage and repair IT system

Resolving network issues

Installing and configuring hardware and software

Identifies and escalate priority issues

Routes calls to appropriate resource

Follows up customer calls where necessary

Documents all call information according to standard operating procedures

Additional responsibilities as assigned or requested

Reports directly to your Team Lead/Supervisor/Assigned POC

REQUIREMENTS:

BS in Information Technology or BS in Electrical Engineering graduate

Must have one year of experience as Technical Support Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Committed and passionate to learn

Job Type: Full-time

Pay: Php20, Php21,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Performance bonus

Experience:

  • Technical Support Representative: 1 year (Preferred)

Language:

  • English (Preferred)


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