E-commerce Specialist

We are looking for a Home-Based E-Commerce Specialist to support the day-to-day operations of our U.S.-based client's online business. This role involves building, maintaining, and optimizing e-commerce sites, collaborating with internal teams and external partners, and ensuring a smooth online shopping experience.

REQUIRED CORE COMPETENCIES

• Project Management: Demonstrated ability to manage multiple tasks and timelines with strong attention to detail.
• Communication Skills: Highly proficient in spoken and written English for internal and external collaboration.
• Organization: Excellent time management, prioritization, and administrative skills.
• Tech-Savvy: Comfortable navigating various web platforms and applications.
• Follow-Through: Consistently meets deadlines and ensures completion of e-commerce support tasks.

WHAT YOU WILL DO

• Build and maintain functional web stores based on client requirements.
• Manage updates including pricing, products, and graphics, and understand store-specific invoicing processes.
• Coordinate e-commerce requests using an online ticketing system.
• Review landing pages, product details, and checkout processes to ensure user-friendly functionality and visual appeal.
• Collaborate with external systems and partners to test and integrate product templates.
• Oversee project timelines for store builds and maintenance within service-level expectations.
• Monitor supplier communication and ensure timely processing of e-commerce orders.
• Handle large datasets and support catalog updates using advanced spreadsheet functions.
• Provide ongoing administrative and project-based support as needed.
• Execute ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or related field.

• Experience:

• At least 2 years in customer service or order management.

• 5+ years of backend e-store management experience.

• 3+ years of ASI/promotional products industry experience.

• Experience working U.S. day shifts for at least 3 years.

• Language Proficiency: Excellent verbal and written English communication.

• Technical Skills:

• Proficient in Microsoft Office and Google Workspace.

• Strong knowledge of Pivot Tables, formulas, and spreadsheet data management.

• Familiarity with design tools such as Adobe Illustrator, Photoshop, and Canva.

• Magento platform experience is required (Shopify experience is a plus).

WHAT WE OFFER

• Salary Range: Php 35,000 – Php 40,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance

Application Question(s):

• How long is your experience in customer service or order management?
• How long is your backend e-store management experience?
• How long is your experience in the ASI / Promotional industry?
• Do you have experience using Magento and Shopify?
• How long have you been working with US Clients?
• How much is your expected salary?

Work Location: Remote