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IT Support Staff

2 weeks ago


Makati City, National Capital Region, Philippines MAA GENERAL ASSURANCE PHILS., INC Full time ₱30,000 - ₱60,000 per year

JOB SUMMARY:

Provide hands-on IT support to ensure smooth daily operations, assisting the Department Head and resolving user requests for email, software, hardware, and network issues.

ESSENTIAL FUNCTIONS:

  • Provide direct administrative & IT Support and Technical Assistance to the Department Head as part of the Technical Support Staff
  • Manage and respond to all email system, program, and EDP requests, including Email Configuration
  • Monitor and control issuance and deployment of IT forms and equipment (EDP Monitoring, IT Inventory)
  • Resolve IT Helpdesk requests within defined SOP Compliance and ICP turnaround times
  • Maintain and update IT Documentation, keeping manuals and guides accurate
  • Upload daily production reports for remote agents to deliver Remote Agent Support
  • Perform daily Data Backup and safekeeping of company files
  • Provide Desktop Support, Network Support, and Computer Troubleshooting for desktops, printers, and connections

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor's Degree in Information Technology, Computer Science or related; 1 year in IT support
  • Experience in PC hardware, Windows, email setup, backups, ticketing systems

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person