Customer Service Representative

16 hours ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱360,000 - ₱480,000 per year

Job Description

SUMMARY:

If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

PRIMARY RESPONSIBILITIES:

  • Provide daily support to our B2B clients regarding order issues, including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure client satisfaction Maintain detailed records of daily interactions with clients, reported issues, and completed solutions, along with any further actions required from management
  • Create and implement communication cadences with clients to ensure all issues are effectively solved in a timely manner

Requirements:

  • 1+ year(s) of experience in B2B customer support or technical support role in global SAAS companies
  • Strong written and communication skills with fluent English
  • Tech-savvy & interested in learning technical skills
  • Excel experience is a plus
  • Driven demeanor with an ability to remain calm and professional in all circumstances
  • Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Monday-Friday - 09:00-18:00

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of experience do you have in SaaS?
  • How many years of experience do you have in B2B?
  • How many years of experience do you have in Technical support representative supporting tier 2?

Experience:

  • Technical Support Representative: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

Application Deadline: 08/18/2025

Expected Start Date: 08/19/2025

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