
customer service representative
3 weeks ago
We are seeking a detail-oriented and customer-focused Package Tracking Customer Service Representative (CSR) to join our team. In this role, you'll assist customers with package tracking inquiries, resolve delivery issues, and provide exceptional support via phone, email, and/or chat.
Key Responsibilities:Respond to customer inquiries regarding package status and delivery timelines
Troubleshoot and resolve tracking issues professionally and efficiently
Communicate with internal teams and carriers to ensure timely updates
Document customer interactions accurately in our system
Maintain a high level of customer satisfaction
High school diploma or equivalent required
Minimum 6 months of customer service experience (call center or similar preferred)
Excellent communication and problem-solving skills
Comfortable using computer systems and tracking tools
Strong attention to detail and time management
Earn Up to 27,400 Package (Inclusive Night Differential and Allowance)
HMO
Night DIfferential
100% Virtual
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