Customer Service Specialist Tier 1

16 hours ago

Pasig, National Capital Region, Philippines 71e1e682-ebad-457a-ab9d-9e347b8a04bd Full time ₱150,000 - ₱250,000 per year

ZigZag is looking for a Customer Service Specialist Tier 1 to join our team

Overview

This role is responsible for completing high-volume, repetitive operational tasks that keep our Support function running smoothly. This role primarily focuses on processing delete account requests and actioning other low-complexity, repeatable workflows that require accuracy, speed, and consistency.

Core Responsibilities

  • Delete Requests

  • Action all incoming delete account requests end-to-end using established internal processes.

  • Validate account details and ensure all required criteria are met before processing.
  • Maintain accurate logs and internal notes for each deletion.

  • Repetitive / Low-Level Support Tasks

  • Complete high-volume, low-complexity tickets such as:

    • Simple data updates
    • Basic account resets
    • Routine admin actions
    • Template-based responses
    • Follow defined macros, SOPs, and workflows with a high degree of accuracy.
    • Quality and Compliance

  • Ensure all actions are completed in line with privacy, data security, and internal compliance requirements.

  • Flag any potential anomalies or edge cases to the Tier 2 team or Support Lead.

  • Productivity and Workflow Management

  • Manage a steady queue of repeatable tasks and deliver consistently high throughput.

  • Surface process gaps or improvement opportunities when repetitive tasks can be further automated or streamlined.

  • Success Metrics

  • High daily throughput of delete requests and repetitive tasks.

  • Accuracy and zero errors in account deletion handling.
  • Low reopen rate or follow-up volume for completed tasks.
  • Consistent adherence to turnaround time expectations.

Skills and Attributes

  • Strong attention to detail.
  • Comfortable with repetitive work and maintaining accuracy at scale.
  • Reliable, consistent, and able to follow structured processes.
  • Basic technical literacy with support tools like Zendesk, Stripe, RevOps platforms, or internal admin dashboards.
  • Ability to flag unclear cases rather than guess

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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