Tier 1

3 days ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Tier 1 - Technical Support Specialist

Job Overview:

We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.

Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations.

Key Responsibilities:

  • Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
  • Work with customers to gather information, request pertinent details, and assess issues.
  • Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support.
  • Utilize available documentation to understand and support client software applications.
  • Accurately record case details, troubleshooting steps, and resolutions in the case management system.
  • Follow up with customers to ensure issue resolution and satisfaction.

Requirements:

Education & Experience:

  • Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role.
  • Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers.
  • Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively.
  • Passion for improving troubleshooting documentation and support processes.

Work Schedule & Location:

  • Must be based in the Philippines.
  • Onsite work required
  • May require shifting schedules, including weekends or holidays, depending on customer needs.

Join the A-Team and experience the A-Life

  • Tier 1

    5 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱80,000 - ₱120,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob Title: Tier 1 - Technical Support Specialist Job Overview: We are hiring a Tier 1 - Technical Support Specialist to...

  • ONSITE: Tier 1 Support Personnel

    1 week ago

    Pasig, National Capital Region, Philippines Nowcom Global Services, LLC Full time ₱40,000 - ₱80,000 per year

    Tier 1 Support PersonnelResponsibilities· Consults with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care.· Respond to customer calls, electronic communications, and/or other telephone line reports related to Nowcom/DealerCenter...

  • On Site

    5 days ago

    Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time ₱216,000 - ₱324,000 per year

    With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having...

  • Tier 2 UCaaS Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱900,000 - ₱1,200,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Tier 2 UCaaS Engineer

    5 days ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱900,000 - ₱1,200,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Tier 2 NOC Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱1,200,000 - ₱2,400,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Senior Consultant/Manager

    1 week ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Senior Consultant / Manager – Strategy & Advisory (Manila)Location:Manila, PhilippinesDepartment:Strategy & Advisory ServicesType:Full-timeAbout the RoleenablesADVISORY (part of the broader EnablesGROUP) Is a growing boutique Consulting business, led by ex Tier 1 and Big 4 Senior partners – we specialize in AI enabled value creation and...

  • IT Service Desk

    5 days ago

    Pasig, National Capital Region, Philippines Carelon Global Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Responsible for deploying software for a user and able to work in conjunction with the Software Delivery team to plan and troubleshoot deployments.Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination.Acts a process escalation point to expedite aged tickets.Responsible...

  • T1 Technical Support Agent

    5 days ago

    Pasig, National Capital Region, Philippines EROAD Limited Full time

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation at the forefront of in-vehicle technology, enhancing road safety, improving productivity, and reducing environmental impact.EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.About the RoleAs a Tier 1 Technical Support Agent, you will...

  • US Recruiter

    5 days ago

    Pasig, National Capital Region, Philippines TechLink Systems, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About UsTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier...