Telecom Tier 1 Support

3 days ago

Pasig, National Capital Region, Philippines AireSpring Full time ₱1,000,000 - ₱2,500,000 per year
Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

RESPONSIBILITIES INCLUDE:

- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.

- Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues.

- Engage and troubleshoot with vendors on hardware and software related issues.

- Manage customer trouble tickets through our ticketing system.

-Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues 

- Provide detailed and timely ticket updates

- Experience with network monitoring tools and systems is a plus .

- Experience with SD-WAN technologies (Velo) is a plus

- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience

- Router (Cisco, Adtran, Juniper) experience 

- General knowledge of Firewalls, Fortinet and Meraki 

Qualifications
  • Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience.  
  • 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues).
  • Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Prior experience with Broadband, Fiber & Wireless repair
  • Basic experience with network topology
  • Understanding of Originating and Terminating Call Flows
  • Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
  • Testing & troubleshooting CLEC and ILEC network
  • LAN/WAN, router, and firewall technologies knowledge 
  • Familiar with loopback testing 
  • Experience with SD-WAN design and troubleshooting
  • Working knowledge of Traditional TDM networks 
Additional Information

Benefits : Medical, SL/VL and Monthly attendance bonus

Working hour    : Shifting work schedule

Dress Code : Smart Casual

Work address    : rd Floor One San Miguel Building Ortigas Center Pasig City 

  • Tier 1

    3 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Job Title: Tier 1 - Technical Support Specialist Job Overview: We are hiring a Tier 1 - Technical Support Specialist...

  • ONSITE: Tier 1 Support Personnel

    1 week ago

    Pasig, National Capital Region, Philippines Nowcom Global Services, LLC Full time ₱40,000 - ₱80,000 per year

    Tier 1 Support PersonnelResponsibilities· Consults with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care.· Respond to customer calls, electronic communications, and/or other telephone line reports related to Nowcom/DealerCenter...

  • Customer Service Representative – Telecom

    3 days ago

    Pasig, National Capital Region, Philippines AireSpring Full time ₱250,000 - ₱500,000 per year

    Company Description AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. AireSpring has received numerous third-party industry awards:...

  • Customer Service Specialist Tier 1

    19 hours ago

    Pasig, National Capital Region, Philippines 71e1e682-ebad-457a-ab9d-9e347b8a04bd Full time ₱150,000 - ₱250,000 per year

    ZigZag is looking for a Customer Service Specialist Tier 1 to join our teamOverviewThis role is responsible for completing high-volume, repetitive operational tasks that keep our Support function running smoothly. This role primarily focuses on processing delete account requests and actioning other low-complexity, repeatable workflows that require accuracy,...

  • Telecom MACD Provisioner

    1 week ago

    Pasig, National Capital Region, Philippines AireSpring Full time ₱250,000 - ₱500,000 per year

    Company DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Tier 2 NOC Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱1,200,000 - ₱2,400,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • NOC Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As a NOC Engineer, you will play a crucial role in maintaining the integrity and performance of the client's international network. This position is suited for professionals with extensive experience in VoIP, SBCs, and carrier-grade environments who are ready to step into a technically demanding and fast-paced role.Key Responsibilities:Monitor and support...

  • Network Operations Center Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    As a NOC Engineer, you will play a crucial role in maintaining the integrity and performance of the client's international network. This position is suited for professionals with extensive experience in VoIP, SBCs, and carrier-grade environments who are ready to step into a technically demanding and fast-paced role.Job Key Responsibilities:Monitor and...

  • NOC Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱360,000 - ₱540,000 per year

    As a NOC Engineer, you will play a crucial role in maintaining the integrity and performance of the client's international network. This position is suited for professionals with extensive experience in VoIP, SBCs, and carrier-grade environments who are ready to step into a technically demanding and fast-paced role.Job Key Responsibilities:Monitor and...

  • Tier 2 UCaaS Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱900,000 - ₱1,200,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...