Top Tier Telco Account US 28k salary Offer Open For Newbie Virtual Process

4 days ago

Pasig, National Capital Region, Philippines AUXILIA INC Full time ₱240,000 - ₱360,000 per year

About the role

Auxilia Inc. is seeking a motivated and customer-focused individual to join our dynamic team as a Top Tier Telco Account Representative. This is a full-time, virtual role based in Pasig City, Metro Manila, offering a competitive annual salary of 28k. This position is open to both experienced professionals and those new to the industry, providing an excellent opportunity for career growth.

What you'll be doing

  • Providing exceptional customer service to clients from top-tier telecommunications companies
  • Handling a high volume of inbound calls and resolving customer inquiries and issues with professionalism and empathy
  • Accurately documenting customer interactions and maintaining detailed records
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Identifying opportunities to improve processes and procedures to enhance customer satisfaction
  • Continuously developing your product knowledge and skills to better serve customers

What we're looking for

  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking abilities to effectively address customer concerns
  • Proficiency in English, both written and verbal
  • Customer service or call centre experience, preferably in the telecommunications industry
  • Familiarity with customer relationship management (CRM) software and data entry
  • Ability to work in a fast-paced, target-driven environment and adapt to changing priorities
  • A commitment to providing exceptional customer service and a genuine interest in technology and telecommunications

What we offer

  • Competitive annual salary of 28k, with opportunities for performance-based bonuses and career advancement
  • Comprehensive employee benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work culture that values teamwork, innovation, and work-life balance
  • Flexible work arrangements, including the option to work remotely

About us

Auxilia Inc. is a leading provider of customer service and back-office solutions for top-tier telecommunications companies. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service and driving business growth for our clients. Join our team and be a part of an exciting and rewarding journey in the dynamic telecommunications industry.

Apply now for this exciting opportunity to become a Top Tier Telco Account Representative with Auxilia Inc.

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