ONSITE: Tier 1 Support Personnel

14 hours ago

Pasig, National Capital Region, Philippines Nowcom Global Services, LLC Full time ₱40,000 - ₱80,000 per year

Tier 1 Support Personnel

Responsibilities

· Consults with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care.

· Respond to customer calls, electronic communications, and/or other telephone line reports related to Nowcom/DealerCenter products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble.

· Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored.

· Coordinate with various departments to restore or repair customer service.

Basic qualifications

· Ticket creation. Users will no longer need to log a ticket. Can call or email to get ticket created for them.

· Dedicated tech hotline.

· Password Resets.

· Outlook setup. Basic outlook troubleshooting client side.

· All individual software installs.

· Revamp current documentation to be ready for Tier 1 training

· Right fax troubleshooting client side.

· Equipment request. Tier 1 to get approval and then escalated to Tier 2

· Approval tree chart to be created for Tier 1 reference

· Folder/file permissions. Get approval and then escalate to tier 2.

· Approval tree chart to be created for Tier 1 reference.

· Initial computer diagnostics for slowness, crashes, and pc errors.

· Research for diagnostics software solution. Currently we just use dell bios diagnostics which wouldn't be viable for remote support.

· Initial validation of Network/Applications/Servers.

· Familiarization of servers and network base technology (MS Windows, Linux, Network concept).

· Maintain ownership of a case and follow-up with the next level support engineers and customers.

· Monitoring of critical assets .

· Familiar with MS Office application.

· Strong written and verbal communications skills.

Salary commensurate with experience and skills

COVID-19 Precaution(s):

  • Remote interview process

THE PERKS THAT WE OFFER:

Full-Time Positions

Competitive Salary Offer (varies on the skillset and tenure in the industry)

Non-Taxable Allowance

HMO Worth 200k w/ Free Dependents, Insurance and Retirement

20 Paid Time Off

2K Each Medicine Reimbursement employee and dependents

5k Yearly Prescription Glasses Availment

13th Month Pay

Yearly Appraisal(Depending on overall performance)

Stability

Steep Learning Curve

Career Growth

Friendly and harmonious working environment

Team lunches, Free movie and Nightout's every now and then to promote camaraderie in the team

Extravagant YearEnd Party with sumptuous dinner and a lot of raffle items

Gift Certificates for Christmas

Summer Outing for you and your family

Monthly Sports Activity, be it basketball, volleyball or badminton

Take your career to the next level and be part of an AWESOME TEAM :-)

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