Healthcare Team Lead for Patient Access

2 days ago

Pasig, National Capital Region, Philippines Neolytix Full time $60,000 - $80,000 per year

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact

  • We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
  • 4.7 on Google and 4.2 on Glassdoor with 80% of approval rating

Roles & Responsibility

  • Lead a team of Customer Service Professionals.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA's.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Participate in the new pilots projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.
  • Experience with Athena EMR/EHR is preferred

Technical Requirements:

  • Internet speed of 30MBPS or higher.
  • i5 or higher processor/Mac 2020 or later.
  • Minimum of 8 GB RAM.
  • Private and quiet dedicated home office area.
  • Backups in case of power or Telco interruptions.
  • Good headset and webcam.

Job Type: Full-time - Hybrid

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Schedule:

  • 8 hour shift
  • Monday to Friday

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